P215-52 and HDMI version

Options
tadekm
tadekm Member Posts: 19 Troubleshooter
Hi all.
Today I've tried to connect my Acer TravelMate P215-52 to my new TV which is SONY KDL-49XH8096. TV support 4k@60 but when connected with Acer is only 4k@30. It doesn't matter if I'm using HDMI port built in or HDMI via Docking Station (connected to USB-C). Still 30Hz. Question is: is this laptop support HDMI 2.0 or 1.4 becasue it looks like it has only 1.4 even UHD 630 can use 4k@60.

Answers

  • alesarcana
    alesarcana Member Posts: 2 New User
    Options
    Hi all!

    The problem: Acer Travelmate p215-52 (Win10 updates installed, video driver is the latest) and Acer s5200 projector. HDMI not good. The picture is ok, but no sound.
    It works with another projector (P5330W) and also works with Windows 7.

    Can anyone recommend a video driver that can solve the problem?

    THX

  • tadekm
    tadekm Member Posts: 19 Troubleshooter
    edited January 2021
    Options
    Hi,
    Please check the sound device. It should be HDMI projector (click on taskbar speaker icon and select proper output like below)

  • alesarcana
    alesarcana Member Posts: 2 New User
    Options
    Unfortunately, this option is not available.
    It is not offered as an option. Doesn't detect it.