TC-855 E-15 Desktop. What version of Acer Care should be running? Odd numbers/

TheDove
TheDove Member Posts: 14

Tinkerer

edited October 2023 in 2020 Archives
This is what I have and under bios etc everything seems ok.  But Acer Care never offers updates and seems to hang on my internet connection when running system check.  When I look under Acer Care it says version 4.0.3019.0 and Sept 2, 2020.(9/2/20)  The listed one says 4.00.3002 in the link below.  Is something wrong or should I reinstall the Acer Care app?  It also can't be exited in tray it always loads at run.  I try to autoload as little as possible and just have it do anti-virus and the basics.  It's funny though if I choose the app to take me to product support link it goes to the USA.  I don't know if the version numbers are different.  If I used my ID number for system on the link it shows me a laptop in Michegan.  I'm in Canada far away from that place.  Wondering if somehow the update fore Acer Care was Canada and US specific and I have maybe the US one installed by mistake.  Maybe that is why it shows no updates.  Though I do have the firmware update number that matches.

https://www.acer.com/ac/en/CA/content/support-product/7624?b=1&pn=DT.BAPAA.035

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