My acer predator helios 300 PH315-52 crashes while playing DOta 2

kazpentrey19
kazpentrey19 Member Posts: 4 New User
Can someone please help me for my issue with my laptop, I already done many fixes i have found online but to no avail still i experienced crashes while playing dota 2.
I already do reformat my laptop, reinstall STEAM and the game, configuring the nvidia control panel, i have updated my graphics card also, 
PC specs:
Intel(R) Core(TM) i7-9750H CPU @ 2.60GHz   2.59 GHz
32.0 GB (31.8 GB usable) ram
RTX 2060 graphics card

Answers

  • Ingrid-Inactive
    Ingrid-Inactive Inactive Posts: 3,612

    Inactive

    Hello kazpentrey19,

    I am sorry about the problem you are having with your unit and any inconveniences it may had cause, I recommend you to contact your local support for further assistance in this case. 

    Best regards, 
    Acer-Ingrid 

  • kazpentrey19
    kazpentrey19 Member Posts: 4 New User
    i already know what really causes the problem. The predator sense when enabled while playing causes it to freeze and hang. For the meantime, im playing with it disabled and DOta 2 have no issues after all. btw, only with Dota 2 games i experienced with this, other games with predator sense enabled no issues. 
    Thanks for your reply..

  • busu3
    busu3 Member Posts: 552 Seasoned Specialist WiFi Icon
    Then it must be a problem with dota2 maybe softwares are conflicting. Play with predatorsense closed?
  • kazpentrey19
    kazpentrey19 Member Posts: 4 New User
    yeah, im playing dota 2 with predator sense closed and no issues after all.While researching before for answers , I saw some post on google that the new version of windows are conflicting  with the predator sense or the overclocking features of it.