Camera stops working during Zoom calls Acer Aspire A315-21

SueDBA
SueDBA Member Posts: 1 New User
edited October 2023 in 2020 Archives
My camera stops working during Zoom calls. ZZoom is unable to find it, and the camera app shows it as in use, even after Zoom has been closed. Restarting the laptop usually helps for a short while, but then the camera disappears again. I have uninstalled the drivers, but the problem comes back.

Answers

  • JackE
    JackE ACE Posts: 44,898 Trailblazer
    >>>camera app shows it as in use, even after Zoom has been closed. >>>

    Sounds like multiple instances of Zoom and browsers windows are somehow being started and are still running in the background even after one of them has been shut down. What browser are you using? Some browsers need to be set to open additional tabs only, not additional browser instances. When this happens again and Zoom is closed, check Task Manager to see if all the instances are truly closed. Jack E/NJ

    Jack E/NJ