Complaint United Kingdom

Elles1
Elles1 Member Posts: 1 New User
I'm not going to make this post too long. I sent my laptop to be repaired and it arrived at the centre repair on 5th of September. I contacted acer through facebook, email, twitter and I had the bad experience to be ignored so I had to sent a direct message to have a response from them and calling them, but the result was the same, the only think I get is "We don't have the spare part yet". It's 22 of November and my laptop is still not repaired in 2 months and a half or about 55 days business days. I want to know how to make a legal complaint.

I'm looking forward to hear your ''sorry for the inconvenience caused" and to close my thread and tell me to contact my regional acer.

Comments

  • Samuel-Acer
    Samuel-Acer Moderator Posts: 686 Moderator
    Hi @Elles1,

    We are sorry for the inconvenience caused.

    Please be informed Acer community is a peer to peer support with users supporting each other. Due to this pandemic situation sometimes getting parts or repairing the product might get delayed.

    Regarding your query i would suggest you to contact Acer support in your region.

    Link: https://www.acer.com/ac/en/GB/content/service-contact

    Note: This thread will be now closed.

    Regards,
    Acer-Samuel
This discussion has been closed.