I have a problem with my laptop, could you help me?

DrTlKl
DrTlKl Member Posts: 1 New User
edited October 2023 in 2020 Archives
So i have got an Acer Nitro 5 AN515-44 (4th gen Ryzen 7, GTX 1650, 16 gigs of RAM), and sometimes when i turn my laptop on USB ports and Bluethoot are not working. When i troubleshoot the bluethoot, it says it has problems with the antenna (I can go into bluethoot setting but I cannot turn it on) and i should reboot my system. When i reboot everything goes back to normal (the usb and the bluetooth), but the reboot takes at least 5-10 minutes. ( And when i dont choose reboot but to Turn off completely, it seems like windows turns off, but the laptop does not, its keyboards light stay on, screen is black and after long-long minutes it starts to boot up again.) 

This problem started happening a few month ago, I thought a reinstall would fix it (till the reinstall i did not have an original windows, now i have one), but these kind of problems came back.

So do you have any ideas, and if yes what should I do?

Thanks