why does my brand new acer aspire 7 gaming laptop freeze during a game or whilst watching netflix

matt77
matt77 Member Posts: 1 New User
edited October 2023 in 2020 Archives
whilst playing football manager 2020 or whilst watching netflix etc if i leave it on pause for 10 minutes or so and come back to it the laptop has frozen and i have to hold the power button down to turn off and turn back on

Answers

  • StevenGen
    StevenGen ACE Posts: 12,180 Trailblazer
    edited November 2020
    matt77 said:
    whilst playing football manager 2020 or whilst watching netflix etc if i leave it on pause for 10 minutes or so and come back to it the laptop has frozen and i have to hold the power button down to turn off and turn back on

    Firstly, make sure that you have all your drivers up to date! See if your Intel integrated graphic GPU driver needs updating also, use the “Intel® Driver & Support Assistant” from here: https://www.intel.com.au/content/www/au/en/support/intel-driver-support-assistant.html and let that do its thing and update accordingly, also the Intel “IDSA” will tell you which other drivers need updating e.g. chipset, graphics, audio, wifi, bt etc drivers so you will have a good guide of where your drivers are at.

    With the NVIDIA uninstall the old driver and do a “Clean Install” of the newest driver. Also, make sure that you have the latest Win-10 Updates and version and OS build as all these things have a big factor to how your laptop works properly.