Acer Aspire E1-531G: What is wrong with my laptop's battery?

Teodor
Teodor Member Posts: 77 Die Hard WiFi Icon
edited October 2023 in 2020 Archives
If my laptop is plugged in the battery stays like this: 

if i unplug the laptop while the battery is in, the laptop turns off somehow, Acer tell me how to fix my battery issue.
i tried to remove and reseat the battery it didn't work, i tried updating the BIOS it didn't work as well, i tried to reset the BIOS to the factory configuration it didn't work as well.

Answers

  • JackE
    JackE ACE Posts: 44,868 Trailblazer
    Go to the elevated command prompt.  Enter 'powercfg /batteryreport'. Then return to the desktop. Open file explorer. Then search for' battery-report.html' in the c:\windows\system32\ sub-folder. Double-click to open it in the browser. Compare design full charge capacity with its remaining full charge capacity in the first part of the report. Post screenshot of the first part of the report if possible. Jack E/NJ

    Jack E/NJ