Why won't my laptop's(Acer aspire E5 571)battery work.It won't charge

E5SW
E5SW Member Posts: 2 New User
edited October 2023 in 2020 Archives
it won't charge and can only be  turned on if the charger is connected. Once removed it turns off .but it still says 100% charged

Answers

  • JackE
    JackE ACE Posts: 44,900 Trailblazer
    Go to the elevated command prompt.  Enter 'powercfg /batteryreport'. Then return to the desktop. Open file explorer. Then search for' battery-report.html' in the c:\windows\system32\ sub-folder. Double-click to open it in the browser. Compare design full charge capacity with its remaining full charge capacity. Post screenshot of the first part of the report if possible. Jack E/NJ

    Jack E/NJ