My touchpad is not working

BabaYaga24
BabaYaga24 Member Posts: 12

Tinkerer

edited November 2023 in 2020 Archives
My touchpad settings are not visible in setting and also touchpad not working . I have updated windows and drivers but got no result.

Answers

  • Hi,
    Could you please post the full model name of the laptop, like A5xx-xx.
  • BabaYaga24
    BabaYaga24 Member Posts: 12

    Tinkerer

    Hi,
    Could you please post the full model name of the laptop, like A5xx-xx.
    Hi,
    Could you please post the full model name of the laptop, like A5xx-xx.
    Acer Nitro AN515-54
  • BabaYaga24
    BabaYaga24 Member Posts: 12

    Tinkerer

    Acer Nitro AN515-54
  • Hi,
    You could try reinstalling the Serial IO driver, right click "I2C HID Device"(with yellow triangle) in Device Manager under Human Interface Devices, click Update driver, reboot and see whether the yellow triangle disappears.
  • BabaYaga24
    BabaYaga24 Member Posts: 12

    Tinkerer

    Hi,
    You could try reinstalling the Serial IO driver, right click "I2C HID Device"(with yellow triangle) in Device Manager under Human Interface Devices, click Update driver, reboot and see whether the yellow triangle disappears.

    nothing happened . please help me
  • Simo998
    Simo998 Member Posts: 35 Enthusiast WiFi Icon
    edited November 2020
    Hi,
    You could try reinstalling the Serial IO driver, right click "I2C HID Device"(with yellow triangle) in Device Manager under Human Interface Devices, click Update driver, reboot and see whether the yellow triangle disappears.

    nothing happened . please help me
    @BabaYaga24 I have the new Acer Nitro 5 AN5-15-55. I had touchpad problems (touchpad setting not visible and touchpad not working properly). My touchpad was also jittery and erratic before and after installation and before windows updates and after windows updates.

    If I recall correctly this is what I did to solve touchpad problems temporarily,
    (can used an external mouse temporarily if necessary)
    - get latest updates from Acer support here https://www.acer.com/ac/en/US/content/drivers and put in your serial number and
    -FIRST download and update the Serial I/O driver.
    -Install latest Synaptics drivers ( I recall I did this anyway)
    -install latest touchpad driver (from Acer)
    -reboot after all is done 
    -you should see touchpad in settings
    -Does that help?

    BTW I also had to
    - disable all touchpad gestures 
    -diable click lock
    to get my touch pad 95% workable, but 5-10% time it was randomly erratic kept jumping occasionally  so although it was "usable" in the end, after discussion with Acer service I brought it in for service. Acer was great and they fixed the problem. I believe they replaced the touchpad in and reinstalled windows and all drivers. Another user had similar experience as me on Nitro 5 (member here "raaj" mentions here https://community.acer.com/en/discussion/619152/touchpad-stuck-at-a-point-for-few-secend-or-minutes-nitro-an515-54#latest )

    hope this helps.

     Acer Nitro 5 AN5-15-55, 16Gb RAM, i7 10750H, GTX1650Ti , 2x nvme drives + 1tb SATA SDD, dual boot 2xdrives Ubuntu 20.10 and Windows 10
  • Did this problem occur after any windows update?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • BabaYaga24
    BabaYaga24 Member Posts: 12

    Tinkerer

    Did this problem occur after any windows update? 

    Probably Yes what should i do please help me soon
    Help
  • BabaYaga24
    BabaYaga24 Member Posts: 12

    Tinkerer

    Simo998 said:
    Hi,
    You could try reinstalling the Serial IO driver, right click "I2C HID Device"(with yellow triangle) in Device Manager under Human Interface Devices, click Update driver, reboot and see whether the yellow triangle disappears.

    nothing happened . please help me
    @BabaYaga24 I have the new Acer Nitro 5 AN5-15-55. I had touchpad problems (touchpad setting not visible and touchpad not working properly). My touchpad was also jittery and erratic before and after installation and before windows updates and after windows updates.

    If I recall correctly this is what I did to solve touchpad problems temporarily,
    (can used an external mouse temporarily if necessary)
    - get latest updates from Acer support here https://www.acer.com/ac/en/US/content/drivers and put in your serial number and
    -FIRST download and update the Serial I/O driver.
    -Install latest Synaptics drivers ( I recall I did this anyway)
    -install latest touchpad driver (from Acer)
    -reboot after all is done 
    -you should see touchpad in settings
    -Does that help?

    BTW I also had to
    - disable all touchpad gestures 
    -diable click lock
    to get my touch pad 95% workable, but 5-10% time it was randomly erratic kept jumping occasionally  so although it was "usable" in the end, after discussion with Acer service I brought it in for service. Acer was great and they fixed the problem. I believe they replaced the touchpad in and reinstalled windows and all drivers. Another user had similar experience as me on Nitro 5 (member here "raaj" mentions here https://community.acer.com/en/discussion/619152/touchpad-stuck-at-a-point-for-few-secend-or-minutes-nitro-an515-54#latest )

    hope this helps.

    No
  • Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)