Blue screens of death after fresh install + sent back 3 times for repair to acer

CleavAlive
CleavAlive Member Posts: 60 Devotee WiFi Icon
edited November 2023 in 2020 Archives
Ok guys I am lost. I bought this computer predator helios 300 brand new from amazon in 2018 and I'v been getting blue screens of death all year like minimum 1/month I sent it to acer for repair under warranty they changed the motherboard then I still got the bluescreens so i sent it back they only reloaded windows and sent me back the laptop so after 2 days another bluescreen i send it back 3 months later collecting the dump files and the blue screens then i send it again for repair they change the "mainboard" again and two days later after receiving it still got a blue screen! WTF???

Help anyone pls i have the latest update for everything even bio and graphics cards

heres a dmp file. ( it doesnt save them all probably 1/5) i have them enabled to partial 256kb 
https://1drv.ms/u/s!AjrBAQJVJgQT9xgWwu2sYyb84LPM

Overview

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Machine Acer - Predator PH315-51

Operating System Microsoft Windows 10 Famille (64-bit) 

Memory 16 GB

Processor Intel(R) Core(TM) i7-8750H CPU @ 2.20GHz

Motherboard CFL - Sienta_CFS

Video Cards Intel(R) UHD Graphics 630

Monitors AUO         B156HAN07.1 

Hard Disk ST2000LX001-1RG174 (2,0 TB)

Network Card Intel(R) Wireless-AC 9560 160MHz


CPU
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Processor

Name Intel Core i7 8750H

Code Name Coffee Lake

TDP 45 W

Package Socket 1440 FCBGA

Technology 14 nm

Core Voltage 1,16 V

Specification Intel(R) Core(TM) i7-8750H CPU @ 2.20GHz

Family 6

Model --

Stepping --

Ext. Family --

Ext. Model --

Revision U0

Instructions MMX , SSE, SSE2, SSE3, SSSE3, SSE4.1, SSE4.2, x86-64, NX, VMX, AES, AVX, AVX2, FMA3



Clocks

Core Speed 3990,2 MHz

Multiplier x 40

Bus Speed 99,8 MHz

QPILink --



Cache

L1 Data 6 x 32 KBytes

L1 Inst 6 x 32 KBytes

Level 2 6 x 256 KBytes

Level3 9216 KBytes





Motherboard

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Motherboard

Manufacturer CFL

Model Sienta_CFS V1.26

Chipset Intel Coffee Lake

Revision 07

Southbrige Intel HM370

Revision 10

LPCIO --



BIOS

Core Speed Insyde Corp.

Version V1.26

Date 03/27/2019



Graphic Interface

Version --

Transfer Rate --

Max. Supported --





Memory

-------------------------------------------------------------------------



General

Type DDR4

Size 16384 MBytes

Channel# --

DC Model --

NB Frequency --



Timings

DRAM Frequency 1330,1 MHz

FSB:DRAM --

CAS# Latency(CL) 19 clocks

RAS# to CAS# Delay(tRCD) 19 clocks

RAS# Precharge(tRP) 19 clocks

Cycle Time(rRAS) 43 clocks

Bank Cycle Time(tRC) --

Command Rate(CR) 2 clocks





Graphics

-------------------------------------------------------------------------



GPU

Name NVIDIA GeForce GTX 1060

Code Name GP106

Technology 16 nm

Revision --



Clocks

Core 1404,5 MHz

Shader --

Memory 4006,8 MHz



Memory

Size 6144 MBytes

Type 8

Bus Width --


Answers

  • StevenGen
    StevenGen ACE Posts: 12,154 Trailblazer
    edited November 2020

    All the info is fine but what is the exact “BSOD error code number like 0x00000001” as its allot easier to find out the exact problems and in what part of your laptops area that the problem comes from and is at and to advise you. 

    Its very unusual to get consistent BSOD’s and this is especially if you have had your mainboard replaced and also Win-10 reinstalled, it must be something that you are continually doing wrong and/or pushing your Acer Predator PH315-51 to do e.g. Games, CAD and its overheating or you havent got the right drivers installed etc or your power supply is getting power surges and you don’t have protection, please be more specific as this is very unusual and strange.  


  • CleavAlive
    CleavAlive Member Posts: 60 Devotee WiFi Icon
    StevenGen said:

    All the info is fine but what is the exact “BSOD error code number like 0x00000001” as its allot easier to find out the exact problems and in what part of your laptops area that the problem comes from and is at and to advise you. 

    Its very unusual to get consistent BSOD’s and this is especially if you have had your mainboard replaced and also Win-10 reinstalled, it must be something that you are continually doing wrong and/or pushing your Acer Predator PH315-51 to do e.g. Games, CAD and its overheating or you havent got the right drivers installed etc or your power supply is getting power surges and you don’t have protection, please be more specific as this is very unusual and strange.  


    Yeah when i sent the laptop for repair they also replaced the battery - This was probably caused by the following module: msrpc.sys (0xFFFFF80470898E70)
    Bugcheck code: 0x3B (0xC0000005, 0xFFFFF80470898E70, 0xFFFFF90BC9D66170, 0x0)
    Error: SYSTEM_SERVICE_EXCEPTION
    file path: C:\WINDOWS\system32\drivers\msrpc.sys
    product: Microsoft® Windows® Operating System
    company: Microsoft Corporation
    description: Kernel Remote Procedure Call Provider