Escalation Acer customer support email ID

RameshK
RameshK Member Posts: 2 New User
edited March 18 in 2020 Archives

Hi

Can anyone share me the escalation customer support email ID, because I am not getting proper reply from the email ID "acercare.sg@acer.com".

Appreciate your help, Thanks


Answers

  • RameshK
    RameshK Member Posts: 2 New User
    Hi All,

    Can anyone help to get the Acer escalation support mail ID, I am not getting responsible answer from the Acer support, Singapore.

    Its going to be close to a year of purchasing my laptop which had some fault, not getting a responsible response from the Acer support, Singapore.

    Would like to escalate, Seeking for help in next level.

    Regards,
    Ramy
  • Manny-Acer_Retired
    Manny-Acer_Retired Newbie Posts: 4,453 Guru
    edited December 2020
    RameshK said:
    Hi All,

    Can anyone help to get the Acer escalation support mail ID, I am not getting responsible answer from the Acer support, Singapore.

    Its going to be close to a year of purchasing my laptop which had some fault, not getting a responsible response from the Acer support, Singapore.

    Would like to escalate, Seeking for help in next level.

    Regards,
    Ramy
    Hi RameshK,

    Thank you for participating in the Acer community and I am sorry to hear you're experiencing problems trying to contact our support channels, unfortunately, the Acer community is not design for direct customer support consultation, case status, complaints or escalations, primarily the community is a place where members can exchange their own advice, ideas, articles with knowledge and troubleshooting techniques etc. 

    Can you please tell us how did you try contacting Acer Singapore support?
    (please share any phone numbers, email, or web link that you have used to try contacting them)

    What exactly is the issue/fault that you're experiencing with your Acer unit and what is the exact model name of your unit?

    Thank you for your patience,
    Acer-Manny

  • Manny-Acer_Retired
    Manny-Acer_Retired Newbie Posts: 4,453 Guru
    Hi RameshK,

    Please contact our Acer support channel directly @ 1800 895 6299 from Monday to Friday: 8.30 am to 5.30 pm (Excluding Public Holidays).
    For more detailed information, please visit: https://www.acer.com/ac/en/SG/content/service-contact

    Thanks in advance,
    Acer-Manny