Since my Predator 300 (PH317-53-79N6) came back from tech support, it keeps restarting randomly

Zedix
Zedix Member Posts: 1 New User
edited November 2023 in 2020 Archives

Hello everyone,

here's my problem :

I've a Predator Helios 300 since november 2019, so it's quite new. Its screen stopped working in june 2020, but since the laptop was still working, I just used my TV screen instead and kept using it until september, when everything stopped working.

I contacted the Acer technical support, sent them my laptop and got it back a month later. In the intervention rapport, it says they changed the screen and the motherboard.

I got it back two weeks ago, and the screen and pc works again. However, now, it keeps restarting randomly through the day. It can happen while I'm playing, but can also happen while I'm just on Youtube or even just writting. Sometimes it happens just a couple of time a day, and then it will happen three times an hour. Sometimes I get a blue screen saying that Windows got a problem, sometimes I just get nothing. I happens even when my CPU isn't hot. It's just completely random.

I've to admit I'm not a pro, but I checked my drivers and they all seem updated. I've seen online that the problem could be from my BIOS, which is 1.12. Yet, I didn't have any of these problems before I had to send my laptop to the tech support, so maybe they installed the BIOS 1.12 and now it gives me issues with drivers. I don't know.

Does anyone have an idea about where it comes from ? How to fix it ? Or at least, how to figure out what the problem is ?

Because it's getting really frustrating and tiring to pay so much for a laptop like that, and having so much problems with it within the first year...

Thanks!