Nitro 5 Laptop Freezing Up

1RobComputer
1RobComputer Member Posts: 21

Tinkerer

edited November 2023 in 2020 Archives

Every time I do a windows 10 update my Nitro 5 freezes up and I have to do a hard reset.   This happens EVERY TIME I have done a windows update over the past 2 years (probably 10 times in that 2 year period)!   Each time, after 2-3 hard resets (shutting off computer with on/off switch), it finally stops freezing up and  works properly.   I am worried each time that it may not come back up...luckily it has so far.....but it is nerve-wracking!    Any thoughts on how to correct this?  I like this computer very much when it is working properly!   Specs:

Processor Manufacturer Intel®

Processor Type Core™ i5

Processor Generation 8th Gen

Processor Model i5-8300H

Processor Core Quad-core (4 Core™)

Processor Speed 2.30 GHz

Maximum Turbo Speed 4 GHz

Cache 8 MB

64-bit Processing Yes

Chipset Manufacturer Intel®

Chipset Model HM370

Memory Standard Memory 8 GB

Maximum Memory 32 GB

Memory Technology DDR4 SDRAM

Number of Total Memory Slots 2

Memory Card Reader Yes

Memory Card Supported SD

Memory Card Supported SDXC

Storage Drive Type SSD

Total Solid State Drive Capacity 256 GB

Optical Drive Type No

Screen Size 15.6"

Display Screen Type LCD

Display Screen Technology ComfyView

Display Screen Technology In-plane Switching (IPS) Technology

Aspect Ratio 16:9

Screen Mode Full HD

Screen Resolution 1920 x 1080

Backlight Technology LED

HDCP Supported Yes

Graphics Controller Manufacturer NVIDIA®

Graphics Controller Model GeForce® GTX 1050 Ti

Graphics Memory Capacity Up to 4 GB

Graphics Memory Technology GDDR5

Graphics Memory Accessibility Dedicated

TV Card No

Network & Communication Wireless LAN Yes

Wireless LAN Standard IEEE 802.11ac

Ethernet Technology Gigabit Ethernet

Bluetooth Yes

Built-in Devices Front Camera/Webcam Yes

Front Camera/Webcam Video Resolution 1280 x 720

Microphone Yes

Number of Microphones 2

Finger Print Reader No

Speakers Yes

Number of Speakers 2

Sound Mode Stereo

Interfaces/Ports HDMI Yes

Total Number of USB Ports 4

Number of USB 2.0 Ports 2

Number of USB 3.0 Ports 1

Number of USB 3.1 Gen 1 Ports 1

USB Type-C Yes

USB Type-C Detail

USB Type-C port: USB 3.1 Gen 1 (up to 5 Gbps)

Network (RJ-45) Yes

Headphone/Microphone Combo Port Yes

Software Operating System Platform

Windows Operating System Windows 10 Home

Operating System Architecture 64-bit

Input Devices Keyboard Yes

Numeric Pad Yes

Keyboard Backlight Yes

Keyboard Localization English

Pointing Device Type TouchPad

TouchPad Features Multi-touch Gesture

Battery Information Number of Cells 4-cell

Battery Chemistry Lithium Ion (Li-Ion)

Battery Capacity 3320 mAh

Power Description Maximum Power Supply Wattage 135 W

Certifications & Standards ACPI 5.0