Laptop wont start

AyushSurywanshi
AyushSurywanshi Member Posts: 4 New User
edited November 2023 in 2020 Archives
i have the 2019 model of predator helios 300 yesterday night i forcefully shut down my machine during a windows update cause there was some weird fan noise i got a bit scared and turned it off,now it wont turn on whatever i do, the keyboard does lit up though and the fans also do  run bt iam not able to see anything on the screen
can somebody help me?

Answers

  • Can you provide the exact model? Exact an515-51-75kz. Do you know if windows update updated the bios? When the bios is updated, the speed of the fans increases. It is just an assumption.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
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  • AyushSurywanshi
    AyushSurywanshi Member Posts: 4 New User
    My model no. is  PH315-52- 58DM/PH315-52-5520
    Regarding bios it was some featured update didn't look into it deeply tbh
    not even the acer logo comes on screen now.
    tried some fixes like holding power button for 30 sec and then pressing it again,didn't work.
    Do u have any other solution to this problem?
  • When windows update downloaded the updates, did the acer logo appear with a green progress bar? Similar is there an image like that?
    BIOS update fails on a Latitude E2 Series System  Dell Brasil
    Or

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • kewill
    kewill Member Posts: 2 New User
    Hi there..
    May not be the answer but had same experience.. my removeable USB drive may have interfered with startup as I had placed it on the laptop next to the mousepad.  Didn't connect the two but the pc did start up after i moved the USB drive away, but without realizing I placed it back down again as the laptop powered up.  Seemed to boot normally but - this time the screen didn't boot [although the external monitor did].
    I moved the USB drive away again and hey presto - laptop screen also magically started to work
    I think there may be some magnetic force in play - hope it helps you


  • AyushSurywanshi
    AyushSurywanshi Member Posts: 4 New User
    When windows update downloaded the updates, did the acer logo appear with a green progress bar? Similar is there an image like that?
    BIOS update fails on a Latitude E2 Series System  Dell Brasil
    Or


    When windows update downloaded the updates, did the acer logo appear with a green progress bar? Similar is there an image like that?
    BIOS update fails on a Latitude E2 Series System  Dell Brasil
    Or


    No nothing like this But now i remember it was the windows  H2 update which i shutted down abruptly due to weird fan noise,since then my screen is not turning on not even the acer logo is showing up 
    Dont know what to do now
    When windows update downloaded the updates, did the acer logo appear with a green progress bar? Similar is there an image like that?
    BIOS update fails on a Latitude E2 Series System  Dell Brasil
    Or

    No nothing like this But now i remember it was the windows H2 update which i shutted down abruptly due to weird fan noise,since then my screen is not turning on not even the acer logo is showing up 
    Dont know what to do now.
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,327 Trailblazer
    edited November 2020
    Turn off the computer, disconnect the power adapter, and press the power button for 12 seconds and leave the laptop off for 20 minutes. Then, turn on the laptop. Do you know if a driver similar to this one was installed by windows update?

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • AyushSurywanshi
    AyushSurywanshi Member Posts: 4 New User
    Turn off the computer, disconnect the power adapter, and press the power button for 12 seconds and leave the laptop off for 20 minutes. Then, turn on the laptop. Do you know if a driver similar to this one was installed by windows update?

    i tried what u said sadly didn't work 
    also about the update nothing like this one was installed in the update. 
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,327 Trailblazer
    edited November 2020
    OK! Disassemble the laptop and disconnect the hard drive and ssd. Then, turn on the laptop and try to access the bios:
    I advise using a grounded wrist straps.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)