Need help with bios

7576895
7576895 Member Posts: 6 New User
edited October 2023 in 2020 Archives
Hello, I need urgent help, please.
I have an Aspire V 15 Nitro - Black Edition laptop, I do not know the exact model and I can't find the serial number, as the sticker at the bottom has been removed and the number is missing in the detection tool and even in the bios. When i tried to update bios, it told me that the ID is HadesS.
I need to update the bios because I believe it may be corrupt, but it is very out of date either way.
Thank You for any help offered.

Answers

  • JackE
    JackE ACE Posts: 44,904 Trailblazer
    Why do you think the bios is corrupt? What problems are you having with the machine? Jack E/NJ

    Jack E/NJ

  • 7576895
    7576895 Member Posts: 6 New User
    POST takes 5-30 minutes (during which the screen doesn't even light up). I have tried many troubleshooting steps, but nothing worked. I believe there is a chance updating the bios may help.
  • JackE
    JackE ACE Posts: 44,904 Trailblazer
    If there's no ACER boot logo screen, just wait till it finally gets into the Windows environment. Press WIN+R. Enter 'msinfo32'. The exact model number should show up in the right pane. Then enter the model number on this driver download link and download/unzip/run the BIOS firmware update. https://www.acer.com/ac/en/US/content/drivers

    Jack E/NJ


    Jack E/NJ

  • 7576895
    7576895 Member Posts: 6 New User
    The system model is HadesS, but it says nothing more specific.
  • JackE
    JackE ACE Posts: 44,904 Trailblazer
    Go to the elevated command prompt. Enter 'wmic bios get serialnumber' Please  post result. Jack E/NJ

    Jack E/NJ

  • 7576895
    7576895 Member Posts: 6 New User

    C:\Users\Acer>wmic bios get serialnumber
    SerialNumber
    System Serial Number

  • JackE
    JackE ACE Posts: 44,904 Trailblazer
    Please show a screenshot of the results of entering 'msinfo32' after pressing WIN+R. Jack E/NJ

    Jack E/NJ

  • 7576895
    7576895 Member Posts: 6 New User
    Here, it doesn't seem to have what we are looking for...
  • JackE
    JackE ACE Posts: 44,904 Trailblazer
    Please reveal system name. Jack E/NJ

    Jack E/NJ

  • 7576895
    7576895 Member Posts: 6 New User
    I do not believe the system name is going to be useful in this case.
  • JackE
    JackE ACE Posts: 44,904 Trailblazer
    Please let me decide. Jack E/NJ

    Jack E/NJ