
Hi,
My laptop is aspire E5-576. It's been almost 2.5 years since the problem persists. Actually, the problem had arisen after 6 months from the date of purchase but I didn't give much attention because there was no heavy use of laptops. The problem is, after a few minutes of inactivity its screen shuts down (before allocated time of 5 min to go to screen off) & no matter how hard you try to wake it up, it doesn't wake up unless you hit power bottom for few second & hard reset it.
At that state:
- LED indicator shows laptop is on
- fans are running even more rapidly with noise
- if music is playing, it freezes (like Aaaaaaaaaaaaaaaa.....)
- Screen is black & off
It so frustrating because all your works are gone & after hard reset, the laptop hangs so much.
I have tried:
- re-installing window
- updating all drivers
- bios update
- fresh restart with & without personal data loss!
What is the problem? it is hard disk or RAM? if it is, how to check them?
It has a slot for M.2 SSD, so I am planning to use SSD. will it help?