Acer nitro 5 speaker problem and service issue.

batusamettt

Dear Acer,

I have speaker crackling problem. i bought my laptop 1 years ago. everything was good. there was a problem with the battery and fans. then, i went to acer service 2 months ago. they solved it but after service there was a problem about speakers. i realized this problem and i went to service 2 weeks before. they changed speakers. but the problem is contining now. Same day i went service again. they changed speakers set again and try right there. but there is no solution. still speakers are crackling. i think they are damaged 3 months ago in service. They are open service registiration again and check my laptop. They call me and they said that there is no problem. They said that we compared same models and we dont see any problem. but the problem is going clearly.  İ dont want to try again because my laptop constantly opened up. i want to change new one. they was damaged in service and they dont accept this. i have video, messages with acer ,photo, service report e.t.c about problem. you can watch. thank you. i am waiting for contacting me quickly. thanks acer.

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Acer turkey instagram account saw but did not answer me.
Video in rear.

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Manny-Acer_Retired

Hi batusamettt,

I am very sorry to hear this, unfortunately, the Acer Community is not a direct portal to Customer service, the Acer Forum Discussions were designed as a peer to peer support community where Acer users help other Acer users. Many Acer employees (Moderators), read the various topics posted here and you will notice that some Acer employees interact with members when appropriate, primarily we want the community to be a place where members can exchange their own advice and ideas.

I recommend you to contact your local support channels and ask for assistance with escalating the case.  

Note: If you have support documentation of your case, you can send me a private message with the serial number of your unit, your contact info, and the documentation to have it escalated to your local support, please keep in mind that we cannot guarantee that anything will be done or change, we do not have access to any case documentation or make any decisions. This thread will be now closed. 

Thanks,
Acer-Manny