AN515-43-R42V: Not a question, but a Statement: Never buying an Acer, ever again.

Corcheo_

I bought the AN515-43-R42V- and it was a ridiculously terrible experience. I got the Acer Screen freezing issue on the very first day of use.

I went to the retailer for an exchange, I was hoping to get the same model because I really think it looks beautiful and has a very sturdy build.

To my surprise, they'd received over 30, that is THIRTY, other Nitro5's with the same issue. C A T A S T R O P H I C.
If you guys are aware an specific batch is having issues, it would be rather easy for you to notice your customers as soon as they connect to the internet. You definitely have the capacity for a quick notice system in case anything might be out of order with your customers' products.

Can't believe I thought about that solution in my trip back home after I exchanged your product for another Brand's.
Not the kind of person to rant out about things, but your product made me have a terrible day.

[Thread edited title to add the product name]

Manny-Acer_Retired

Corcheo_ said:

I bought the AN515-43-R42V- and it was a ridiculously terrible experience. I got the Acer Screen freezing issue on the very first day of use.

I went to the retailer for an exchange, I was hoping to get the same model because I really think it looks beautiful and has a very sturdy build.

To my surprise, they'd received over 30, that is THIRTY, other Nitro5's with the same issue. C A T A S T R O P H I C.
If you guys are aware an specific batch is having issues, it would be rather easy for you to notice your customers as soon as they connect to the internet. You definitely have the capacity for a quick notice system in case anything might be out of order with your customers' products.

Can't believe I thought about that solution in my trip back home after I exchanged your product for another Brand's.
Not the kind of person to rant out about things, but your product made me have a terrible day.

[Thread edited title to add the product name]

Hi Corcheo_, thank you for joining Acer forums and reporting this, unfortunately, we are not aware of it, the stores have an established process and contacts to report issues to their distributors etc. and they need to do so, please keep in mind that the Acer community is not a direct portal to Customer service or sales (store), Acer employees (moderators) read the various topics posted here and you will notice that some will interact with members when appropriate, but primarily we want the community to be a place where members can exchange their own advice and ideas.

I recommend you to please contact the store customer service line directly or if you need technical support assistance, you can contact us @ https://www.acer.com/ac/es/CL/content/service-contact for better assistance:  Click aquí to access the chat.

Thank you for your interest and participation in the Acer Support Forums.

Note: This thread will be now closed. 

BestRegards, 

Acer-Manny