Brand New Nitro AN515-54 Just a Brick

inmanturbo
inmanturbo Member Posts: 2 New User
edited November 2023 in 2020 Archives
I just set up this account to complain. What a terrible product! I ordered it brand new off of Amazon, and it just won't even turn on. First day. Just after two or three boots.

I was going into the bios to adjust power and security settings, then on one boot it wouldn't open the bios, just a black screen and a cursor. I waited a few minutes first to see if it would work then I held the power button down until it turned off. Afterwards it booted once or twice more and would go into OS but not the bios. Then suddenly it just wouldn't boot anymore.

The battery was fully charged. And now the charging light no longer comes on either when plugged in. I believe it's a goner my friends. I was excited about it too because of the specs. Was gonna add a sata ssd and another nvme, and upgrade the RAM to 32G, possibly install a Core i7-8750H. Instead over $1000 just thrown in the trash unless I can get a refund.

I will not be recommending this product to anyone. I went looking for help and could believe how many other similar issues I came across that other people had with the same model, and NOT ONE RESOLUTION! Unbelievable.

Back to dell et al for me. Too bad I hate their laptops, so pedestrian, but at least they work. yeesh!

Best Answer

  • inmanturbo
    inmanturbo Member Posts: 2 New User
    Answer ✓
    Turns out after all that they shipped the laptop without the battery connected properly. I removed the battery and it worked fine with the charger connected and no battery. I then put the battery back in making sure the connector was fit snugly into the slot. Now everything is working fine. Anyone else encountering this problem please check that your battery is fully connected snugly into the slot.

Answers

  • inmanturbo
    inmanturbo Member Posts: 2 New User
    Answer ✓
    Turns out after all that they shipped the laptop without the battery connected properly. I removed the battery and it worked fine with the charger connected and no battery. I then put the battery back in making sure the connector was fit snugly into the slot. Now everything is working fine. Anyone else encountering this problem please check that your battery is fully connected snugly into the slot.