Hello, we purchased an Acer Chromebook Spin 11 CP3111HNC2DV 116 Refurbished NXGVFAA001 from Staples a few months ago. It has been working like new, except that suddenly the touchscreen will only respond to the stylus (which works perfectly), but it will NOT respond to fingers at all. The screen is "Antimicrobial Corning Gorilla Glass."
__We cleaned the screen
__It is completely updated/restarted
__We switched modes and the touchscreen does not work with fingers at all, flipped in tablet mode or in the regular laptop mode, but stylus works in both.
__We have a tried a powerwash using "Press and hold Ctrl + Alt + Shift + r"
__We have tried putting the chromebook on the debugging channel to toggle the touchscreen back on using Search+Shift+t.
__We have tried a hardware rest using "Press and hold Refresh + tap Power"
Any other suggestions? Would replacing the screen or another item solve this? Thanks!