Overheating in my Acer Aspire A515-54G Laptop, laptop was getting seemingly warm on the back side

Prashant195

I purchased Aspire A515-54G on 15 July, 2020, with Intel i5/8GB/500GB/2GBMX250 specifications. Ever since the purchase, the laptop was getting seemingly warm on the back side. The usage of laptop is bare minimum, as I used it as my personal device, with occasional movie bingeing.

Since last few days, I started using my laptop more frequently, I noticed it gets pretty warm even if there are 4-5 Chrome Tabs, and 3-4 Excel spreadsheets are open. So after googling a bit, I made some tweaks in my system power options, but still, the same issue persist. I noticed that there are very few such issues being reported over internet, so I went to customer support as the device was still under warranty. They simply didn't not noticed such issue, & returned the laptop by reapply the thermal paste.

I am still facing the issue, and upon checking in HWMonitor, I could see the temperature hovering around 60 degrees. I have attached the screen shot below. 

Kindly help what should I do further. 

[Edited the thread to add issue detail]

brummyfan2

Hi,
I don't think your temperatures are too bad, i5-10210U can withstand temperatures up to 100°C, when those temperatures move in to 80-85 mark you can think of ways to reduce the temperatures, at the moment you don't need to do anything in my opinion.
Intel® Core™ i5-10210U Processor (6M Cache, up to 4.20 GHz) Product Specifications

Prashant195

Thanks for reply.

However, the above temps are for minimal usage, and even at idle it keeps hovering above 50 degrees. I had noticed it it to go as high as 70-75 degrees while I was using it for my work purpose. I also have a Lenovo Thinkpad with i5 5thGen/8GB/256SSD, I use it for professional use only, and it generally runs at less than 50 degrees.

To make matter worse, the keyboard gets warm over the time, & seemingly gets difficult to use over the longer period of time. I have not seen such issue being report over internet, so it makes me skeptical if I have a damaged product or not.

brummyfan2

No problem, you could try undervolting using Throttlestop, it's perfectly safe and will not reduce the performance of your laptop, watch the video attached and get familiarised with the settings, star with a smaller amount of reduction of voltage and increase after checking the stability, the video is for another CPU but the principle is same.
Download the stable version:ThrottleStop (9.2.2 Beta) Download | TechPowerUp
ThrottleStop Remix - i7-7700 & i5 6300- Undervolt Guide - Overheating Fix / Optimization - YouTube

Pasiya

Prashant195 said:

I purchased Aspire A515-54G on 15 July, 2020, with Intel i5/8GB/500GB/2GBMX250 specifications. Ever since the purchase, the laptop was getting seemingly warm on the back side. The usage of laptop is bare minimum, as I used it as my personal device, with occasional movie bingeing.

Since last few days, I started using my laptop more frequently, I noticed it gets pretty warm even if there are 4-5 Chrome Tabs, and 3-4 Excel spreadsheets are open. So after googling a bit, I made some tweaks in my system power options, but still, the same issue persist. I noticed that there are very few such issues being reported over internet, so I went to customer support as the device was still under warranty. They simply didn't not noticed such issue, & returned the laptop by reapply the thermal paste.

I am still facing the issue, and upon checking in HWMonitor, I could see the temperature hovering around 60 degrees. I have attached the screen shot below. 

Kindly help what should I do further. 

Hi prashant, im also experiancing the somewhat similar issue..can i know your environment tempertaure? Temperature depends on the outsie temperature also..unless you are using in a AC room, my same model laptop also show similar temp. The solution what i found was i tweaked the power settings..go to power and sleep settings, click advanced power settings and add a new power plan..then setup it..then go to that again and click change plan settings..in that click change advanced power settings..a window will pop up and go the end of the window and you will find processor power managemwnt..expand it and set 99% in the maximum processor state..you may have set it to 100% by default. After doing this my CPU temp was around 42 -46 when idling..room temperature was 31(Feels like 36 since humidity level). You will notice that the maximum turbo clock also reduced to 2Ghz after doing this. Hope this helps...if you have found better solution please let us know. This is my research on this issue. Thanks.( i did not re applied thermal paste, but cleaned the fan eventhough it is not blocked much)

Prashant195

Hi Pasiya,
As my laptop was under warranty, I had contacted the service support again for the heating problem. They checked the performance & battery, and then re-installed Windows. That's it. Re-installing windows is what all it took to rectify!!
I recommend you to contact the service support if the laptop is under warranty. However, if it is not, just re-install the OS, and it should work fine.
As the engineer told me, there had been many reports of overheating lately, and the OS reinstallation solves the issue more often than not.

Pasiya

Prashant195 said:

Hi Pasiya,
As my laptop was under warranty, I had contacted the service support again for the heating problem. They checked the performance & battery, and then re-installed Windows. That's it. Re-installing windows is what all it took to rectify!!
I recommend you to contact the service support if the laptop is under warranty. However, if it is not, just re-install the OS, and it should work fine.
As the engineer told me, there had been many reports of overheating lately, and the OS reinstallation solves the issue more often than not.

What is your windows version....my laptop has digital license key and even if i try to install windows 10 pro version, the laptop installs the windows 10 home edition and self activate it using the built in key..i have a doubt on that also..any suggestions? My laptop is not under the warrenty.

Pasiya

Prashant195 said:

Hi Pasiya,
As my laptop was under warranty, I had contacted the service support again for the heating problem. They checked the performance & battery, and then re-installed Windows. That's it. Re-installing windows is what all it took to rectify!!
I recommend you to contact the service support if the laptop is under warranty. However, if it is not, just re-install the OS, and it should work fine.
As the engineer told me, there had been many reports of overheating lately, and the OS reinstallation solves the issue more often than not.

Can you put some screen shots of the current idle temperature values shown in Hw info app?

squidgy

I am so glad I came across this post. I thought my graphics card was dying because it was very hot and the fan was running very fast.

I purchased my A515-54G-56VE in Dec. of 2019. All was good until one week ago.

I did the O/S reset and now all is well. All of my files are preserved but I do need to set up my browser and all apps installed have gone away.

polinkuer12

Hello, I downloaded the ThrottleStop (9.2.2 Beta) Download | TechPowerUp
ThrottleStop Remix - i7-7700 & i5 6300- Undervolt Guide - Overheating Fix / Optimization - YouTubeQuick Draw version but it stopped working on my computer. Why does this happen?

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