Terrible customer service!

ABCXYZ
ABCXYZ Member Posts: 4 New User
edited April 12 in 2020 Archives
I wanted to ask a question about an old laptop, but...
1. Acer has NO email address that I can find ANYWHERE on the website.  Even an internet search did not help.
2. I tried Chat (https://us.answers.acer.com/app/chat/chat_launch), but I received this:
     "Our records indicate the serial number you have entered is no longer eligible for warranty support."
I KNOW THIS, but I still cannot ask a question (that has nothing to do w/the warranty)?

Customer service plays a high roll when I decide to buy new computing equipment.  And in my experience, Acer does a 
TERRIBLE job.
And to NOT have a customer service email nowadays?  That's just stupid in my book.

Comments

  • Samuel-Acer
    Samuel-Acer Moderator Posts: 687 Moderator
    Hi @ABCXYZ,

    We are sorry for the inconvenience caused.

    Please be informed Acer community is a peer to peer support with users helping each other. Regarding your query i would suggest you can explore all options to get assistance.

    You could contact AnswersBy or Post a question in Acer community.

    Note: This thread will be closed now.

    Regards,
    Acer-Samuel
This discussion has been closed.