PREDATOR - PH517-51-978Q-BLACK SCREEN DURING FIRST BOOT

nithink55
nithink55 Member Posts: 1 New User
edited November 2023 in 2020 Archives
I have bought a brand new Predator Helios 500( PH517-51-978Q).
when I connect the laptop charger and press the power button, system starts (keyboard lights are seen) but the screen is black and I could not see anything on the screen.  
Is this can be solved by some tricks? or do I need to send the laptop to the Acer store?
appreciate your assistance.

Answers

  • Ingrid-Inactive
    Ingrid-Inactive Inactive Posts: 3,612

    Inactive

    edited November 2020

    Hi nithink55,

    I’m sorry that you’re having issues with your Predator laptop. In this case I would highly suggest contacting your local Acer Support for further assistance. 

    Note: I would like to clarify that the Acer Community is not a direct portal to Customer service, the Acer forum discussions were designed as a peer to peer support community where Acer users help other Acer users.

    Note: The topic is now closed.

    Best Regards,

    Acer-Ingrid

This discussion has been closed.