New predator orion p03-620 headset plug broken or labelled incorrectly?

Fect
Fect Member Posts: 17 Troubleshooter
edited October 2023 in 2020 Archives
Hello, my predator orion came today & loving it so far, but for some reason the microphone of my Predator galea 311 is not working when i plug it into the headset slot on the front port. it's recognising it as a headset but i get no microphone output at all. is it faulty or just labelled wrongly?
it also has a dedicated microphone port but i just assumed that was for external mics?

Best Answers

  • ASWIFT3USERFROMINDIA
    ASWIFT3USERFROMINDIA Member Posts: 121 Skilled Fixer WiFi Icon
    Answer ✓
    This is exactly what happened with me,
    what I do now is I go to the realtek audio console app and changes it into headphone,on the headphone mode the mic does not work. If I need the mic I change it into headset under device advanced settings.
    (The headset does not work  even if I selected the headset on 'which device did you plug in' popup. I have to do the above)
    Just try it and let me know if this solved your problem.
  • ASWIFT3USERFROMINDIA
    ASWIFT3USERFROMINDIA Member Posts: 121 Skilled Fixer WiFi Icon
    Answer ✓
    Did this work Fect ?

Answers

  • Joe9844
    Joe9844 Member Posts: 578 Seasoned Specialist WiFi Icon
    Have you set privacy setting to allow microphone use?
  • billsey
    billsey ACE Posts: 34,601 Trailblazer
    Yeah, that port should support the mic, if it were output only the symbol next to it wouldn't show a headset with mic.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • Fect
    Fect Member Posts: 17 Troubleshooter
    Joe9844 said:
    Have you set privacy setting to allow microphone use?
    Yep, i've double checked that everything is enabled as it should be. my microphone works if i plug it into the mic port, which is strange
  • Fect
    Fect Member Posts: 17 Troubleshooter
    Still not working so should i just buy an adapter?
  • Joe9844
    Joe9844 Member Posts: 578 Seasoned Specialist WiFi Icon
    You should return the computer.
  • billsey
    billsey ACE Posts: 34,601 Trailblazer
    Do you have a different headset to try on it? There are a couple of different pinouts on the plug and with the wrong type the mic signals aren't the same... You can also see similar symptoms if the plug isn't seated all the way into the jack.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • ASWIFT3USERFROMINDIA
    ASWIFT3USERFROMINDIA Member Posts: 121 Skilled Fixer WiFi Icon
    Answer ✓
    This is exactly what happened with me,
    what I do now is I go to the realtek audio console app and changes it into headphone,on the headphone mode the mic does not work. If I need the mic I change it into headset under device advanced settings.
    (The headset does not work  even if I selected the headset on 'which device did you plug in' popup. I have to do the above)
    Just try it and let me know if this solved your problem.
  • ASWIFT3USERFROMINDIA
    ASWIFT3USERFROMINDIA Member Posts: 121 Skilled Fixer WiFi Icon
    Answer ✓
    Did this work Fect ?