Nitro 5 Trackpad Freezes - AN515-53-527H
Tom2020
Member Posts: 6 New User
HELP! I am ready to throw this thing against a wall. I am very happy with the Nitro 5 except the Trackpad likes to freeze. It worked fine out of the box for many months. I have searched and tried many things, but none seem to work. It has been happening for many months now. Tried the IO upgrade and the different drivers, have not upgraded BIOS.
AN515-53-527H
AN515-53-527H
OS Name Microsoft Windows 10 Home
Version 10.0.19041 Build 19041
Processor Intel(R) Core(TM) i5-8300H CPU @ 2.30GHz, 2304 Mhz, 4 Core(s), 8 Logical Processor(s)
BIOS Version/Date Insyde Corp. V1.22, 2018-10-31
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Answers
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Hi,
Go to BIOS screen, move to Main tab and check whether the Touchpad is in Advanced mode, if it's in Basic mode switch to Advanced Mode and see whether it helps.
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Already Advanced0
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Then switch to Basic mode, reboot and use the laptop for a while, again switch to Advanced and see whether it helps.0
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If that doesn't help, go to Acer support site and download Quick Access Application, uninstall the Application in Programs in Control panel, then install the downloaded Application.
Product Support | Acer United Kingdom
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Will give it a try0
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It seems to be better if I leave it is basic mode. However, it still freezes. Seems worse when the are two profiles logged in. Possibly system resource issues?0
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Quick Access installed, now what?0
