Acer Predator Helios 300 PH315-51 Bezel and screen popping out. Customer Service not responding.

SCREDEYE
SCREDEYE Member Posts: 1 New User
edited October 2023 in 2020 Archives
Ive purchased this Helios 300 PH315-51 in the summer of 2018 as my first big investment into gaming. Ive taken the utmost care of this PC being an expensive product and have never mishandled the laptop or put it through any strain even once. I have since moved countries and 9 months in mid conversation my bezel suddenly pops. There are other topics on this issue and Ive found its mostly the connection points to the back plate wore out as the piece quality is garbage and the Aluminum frame that holds the screen on the right side also snapped clean. I have tried contacting Acer support as I cannot find replacement parts online and the one website I did find them quotes whatever pieces they have in remote tock to be 90 euros.

Acer is the first and only company who does not respond to customer query emails and the lack of online support is infuriating. I want to repair and sell off this piece of trash and go straight into building a pc but I cant do so without repairing the laptop first. Acers lack of service and poor quality has convinced me to swear off this brand but I would like help from the community on how and where I could go about repairing this issue without making a hole in my pocket. Please help