Headset Microphone not detected on BRAND NEW Acer Nitro 5, how to fix?

Please help me! I just bought the Acer Nitro 5 2020 model core i5 gtx 1650. I've connected multiple different headsets and none of them detect the headset microphone. My laptop keeps using the built-in microphone on the laptop. I have found no answers online! They all don't work and it is very frustrating! I can hear audio from my headset just fine. All I see as microphone options are Microphone Array which is what I don't want. I even made sure the realtek audio console is using the headset option. Please please please help, I don't want to know that I wasted my money.

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BlueBait

is your headset have 2 jack (headphone/microphone) or it has one jack or is it usb?

esraa

BlueBait said:

is your headset have 2 jack (headphone/microphone) or it has one jack or is it usb?

It has one jack. Both of the headsets I've tried have one jack.

Joe9844

Acer combined your headset mic and internal mic under the single name "mic array". Tap your headset mic and you will see the signal meter jumps.

https://community.acer.com/en/discussion/590569/audio-jack-not-working-acer-predator-ph315-52

Loudlion

Hey there - just adding if you haven't solved it. I was having this problem but managed to get it to work by doing the following: Click the windows/start button > type realtek > open ' Realtek Audio Console ' > ' Device Advanced Settings' (at the bottom left) > change the connector retasking to ' Headset '. Should now work hopefully!

Springwater

Oh my god thank you loudlion I have even gotten a replacement computer and it still had this issue and your method fixed it. I have tried so many things even resetting windows and nothing worked. I cant stress how thankful I am.

Loxias

Any other fixes for this? My headset is Onikuma K19 and I tried everything from the internet and such even Loudlion said: it's not detecting the microphone of the headset, I also checked and the headset isn't faulty or anything. Thanks!

Hey there - just adding if you haven't solved it. I was having this problem but managed to get it to work by doing the following: Click the windows/start button > type realtek > open ' Realtek Audio Console ' > ' Device Advanced Settings' (at the bottom left) > change the connector retasking to ' Headset '. Should now work hopefully!

sresthg5

I finally solved my mic issue, it's not perfect but it works.

Go to Control Panel > Hardware and Sound > HD Audio Manager(I have Realtek HD Audio drivers), double click on Analog button and set current device to headset. Now all the apps will use the headset's mic but it will still not show up in Playback and Recording devices. I hope somebody will find this helpful.

CmySoul

sresthg5 said:

I finally solved my mic issue, it's not perfect but it works.
Go to Control Panel > Hardware and Sound > HD Audio Manager(I have Realtek HD Audio drivers), double click on Analog button and set current device to headset. Now all the apps will use the headset's mic but it will still not show up in Playback and Recording devices. I hope somebody will find this helpful.

I've had this issue for a long time now and your comment fixed it in no time, thank you so much!!

BroJenuel

Loudlion said:

Hey there - just adding if you haven't solved it. I was having this problem but managed to get it to work by doing the following: Click the windows/start button > type realtek > open ' Realtek Audio Console ' > ' Device Advanced Settings' (at the bottom left) > change the connector retasking to ' Headset '. Should now work hopefully!

Oh men,,, I have this issue many many times.. thanks Loudlion, thanks a lot. My Mic is working now.

kravosk41

Loudlion said:

Hey there - just adding if you haven't solved it. I was having this problem but managed to get it to work by doing the following: Click the windows/start button > type realtek > open ' Realtek Audio Console ' > ' Device Advanced Settings' (at the bottom left) > change the connector retasking to ' Headset '. Should now work hopefully!

THANK YOU , so much .
Ive been trying to fix this problem for days now. It finally worked
Thanks a ton man

SLAYSS

sresthg5 said:

I finally solved my mic issue, it's not perfect but it works.
Go to Control Panel > Hardware and Sound > HD Audio Manager(I have Realtek HD Audio drivers), double click on Analog button and set current device to headset. Now all the apps will use the headset's mic but it will still not show up in Playback and Recording devices. I hope somebody will find this helpful.

i cant find hd audio manager

stenli1902

Loudlion said:

Hey there - just adding if you haven't solved it. I was having this problem but managed to get it to work by doing the following: Click the windows/start button > type realtek > open ' Realtek Audio Console ' > ' Device Advanced Settings' (at the bottom left) > change the connector retasking to ' Headset '. Should now work hopefully!

you deserve an award my man thank you so much<#<#<#<#<#<<#<##<<#

Deepspace9

It did not work in my acer 5 nitro (2021 model). I tried selecting Headset or Headphone via Realtek Audio Manager under analog output. It did not detect my headset. No sound comes out and no mic. I tried testing the realtek headset icon in the device manager and this error message pop out "test failed". Also, if I select "Speaker output" in the analog output, the sound comes out from my headset but not a good sound (very flat, not high Def). However, if I used my headphone via type c jack of the acer nitro 5 (right side), the sound is great. I am so frustrated already with this brand new acer nitro 5.

Diyok

Deepspace9 said:

It did not work in my acer 5 nitro (2021 model). I tried selecting Headset or Headphone via Realtek Audio Manager under analog output. It did not detect my headset. No sound comes out and no mic. I tried testing the realtek headset icon in the device manager and this error message pop out "test failed". Also, if I select "Speaker output" in the analog output, the sound comes out from my headset but not a good sound (very flat, not high Def). However, if I used my headphone via type c jack of the acer nitro 5 (right side), the sound is great. I am so frustrated already with this brand new acer nitro 5.

I have the same model. I went to Realtek Audio Console under analog output too and I selected headset and it finally detects my earphone mic. I even used an audio splitter and plug my earphone and an external mic, it also detects the external mic. although it still named under microphone array, it isn't the laptop built in mic anymore

MSI

Joe9844 said:

Acer combined your headset mic and internal mic under the single name "mic array". Tap your headset mic and you will see the signal meter jumps.

https://community.acer.com/en/discussion/590569/audio-jack-not-working-acer-predator-ph315-52

thanks bro, this worked for me. I combined all the sloutions told here and now i can finallyy use my headset mic. It saved me from a lot of hassle.

Lorph

Loudlion said:

Hey there - just adding if you haven't solved it. I was having this problem but managed to get it to work by doing the following: Click the windows/start button > type realtek > open ' Realtek Audio Console ' > ' Device Advanced Settings' (at the bottom left) > change the connector retasking to ' Headset '. Should now work hopefully!

Hey, So I am also having problems with this, and I have done everything said here except that when I got to Device Advanced Settings, it would not allow me to change it to headset.

Need_healing

I've tried everything on here and it isn't picking my headphones up, it's the same for the USB ports too

xavthron

https://community.acer.com/en/discussion/comment/949608#Comment_949608

hey so i wanted to try this option out but my realted audio console isnt working. It says, "Can't connect to RPC". I seriously dont know what to do. Ive checked a couple of commentary and articles on the web but none of 'em works. I need help please.