Issue with Acer docs Aspire ES1-511

Kaylam111
Kaylam111 Member Posts: 1 New User
edited October 2023 in 2020 Archives
Hello, I have an Aspire ES1-511 with Windows 8.1 on it. I am trying to access Acer Docs to create a spreadsheet, but it wants me to sign in. I have tried repeatedly to sign in with my old login, create a new login, and to reset my password from my old login, but nothing works. It doesn't connect to the Acer portal. My laptop was purchased in 2014 and no longer has a warranty on it. I tried to use the Acer Live Updater, but it doesn't show any updates are available. I added my SNID number on Acer and it shows 4 BIOS/Firmware updates are needed: BIOS

Update GOP driver 7.2.1013, BIOS Improved Touchpad detection behavior, BIOS Update EC version, BIOS Update Microcode version. It shows 3 applications are available: Identity Card, Launch Manager, and Live Updater (which I already updated). It shows 13 drivers are needed: Audio, Bluetooth, Card Reader, Chipset, Must be installed before Chipset, LAN, Touchpad, Intel TXE, VGA, Wireless LAN. 

Can someone please help me with a simple way to start a spreadsheet? Thanks! I don't really want to download all that stuff unless I have to. 

Answers