Hi there guys! I'm a very worried teacher who can't get her built in cam to work! I have a v15 nitro

MARIERI

Hello, today I tried to use my camera and the following error appears. I dont know what to do, I tried downloading the real sense drivers but nothing seems to work The cam doesnt appear on the devices administrator its like it dissapeared ! what can I do besides a hard reset? I don't wanna do that, I can't afford myself and time to do that, please I need help, will attach some screenshots of my problem. I will be forever grateful to whoever helps me :c please I need remote asistance. Thanks a lot! 

StevenGen

Try these steps (there are a few but you should be able to fix your cam by doing the following: 

1. Try by trying to reset the Camera app at > Settings > Apps > Apps & Features > Camera > Advanced Options.
2. Did you enable the Privacy setting to allow apps to use your webcam? See these links: https://www.top-password.com/blog/enable-disabl... or try this https://privacy.microsoft.com/en-us/windows-10-...
3. Try the Hardware & Devices troubleshooter at Settings > Update & Security > Troubleshoot.
4. Also compare all other drivers including Chipset, display, sound, etc to make sure you have the latest on the PC maker's Support Downloads web page.
5. Right click Start button to access Device Manager, locate Webcam device (if necessary from View tab Show Hidden Devices), on Driver tab see if Roll Back is available, if not try Update Driver, first automatically, then Browse, then Let Me Pick to try all previously installed Drivers.

If these fail try to Uninstall the Driver, restart PC to reinstall. If this was caused by Windows Updates then you can check which were installed at Settings>Update & Security>Windows Update under Installed Updates, then uninstall them from the link there, and hide with the Hide Updates tool downloaded from here: http://download.microsoft.com/download/f/2/2/f2...

You can also use System Restore to get to before the problem began, then check for Updates with the Hide Update tool and hide them: http://home.bt.com/tech-gadgets/computing/how-t...

Go over this checklist to make sure the install is set up correctly, optimized for best performance, and any needed repairs get done: http://answers.microsoft.com/en-us/windows/wiki...

If nothing else helps you can run a Repair Install by installing the Media Creation Tool and choosing from it to Upgrade Now. This reinstalls Windows in about an hour while saving your files, apps and most settings, solves many problems while also bringing it up to the latest version which you need anyway and by the most stable method. http://windows.microsoft.com/en-us/windows-10/m...

This is the most stable way to change to the newer version and because it reinstalls WIndows while keeping your files and programs in place, fixes most problems. It also brings all Windows Updates to date.

If there are any hurdles during install then these steps can overcome them: http://answers.microsoft.com/en-us/windows/wiki...


Hope this helps, cheers

MARIERI

https://community.acer.com/en/discussion/598941/camera-not-working  

carlos000 answer solved my problem, thank you both so much!