why does the battery keep dying on my acer aspire 5810TZ

lorrained
lorrained Member Posts: 1 New User

I purchased this laptop about 2 years ago. The original battery stopped charging (or would charge and then quickly run down) about three months ago. I then bought a replacement battery and now this battery is no longer charging. Well, the battery icon on my screen indicates the battery is charging but, even when fully charged, the computer turns off when I unplug the power cord.

Suggestions, anyone? I don't want to spring for another battery before determining why this one died so rapidly.

Thanks!

Answers

  • Tommy-Acer
    Tommy-Acer VIP Posts: 6,317 Seasoned Specialist WiFi Icon

    Sounds like you may have an issue with the AC adapter or the power board in the computer.  It doesn't sound like it is actually charging the battery.

     

    We would suggest contacting technical support in your region for further assistance with this issue.
    Acer Service and Support

This discussion has been closed.