Charging issues - Nitro 5 AN515-43

Windekful
Windekful Member Posts: 1 New User
edited November 2023 in 2020 Archives
Hi everyone, I've bought my laptop a week ago and since then it has a charging issues that occurs when I use laptop on every power mode except Energy Saving (although it still occurs when I'm playing games using high quality of graphics). Battery just stops to charge as soon as I change power mode or I run any game on high quality. Performance drops significantly, but not as much as when I remove a power supply. Still, it's a huge issue while playing. 
Things I tried to fix this:
1. I've updated BIOS to the latest version.
2. I've reset Windows to the initial settings.
3. I've removed battery and power supply from Devices Menager.
4. I've reset battery by holding power button for ~12 seconds. 
None of those worked. Do you have any other suggestions I can use before I give it back under varranty? Also, if that would help I can record how it's behaving and put it here tommorow.