i2C HiD Code 10 error - Aspire E14 E5476G

Jom
Jom Member Posts: 4 New User
edited November 2023 in 2020 Archives
Hello! Desperately asking for your help since i cant use the touchpad of my Aspire E14 E5476G on advance mode. 

The problem occurred after i had my motherboard replaced with an i36th gen from my busted i38th gen with mx130. Anyway, i tried everything i saw on this forum related to my question but its still not working.

I’ve tried uninstalling the driver and restarting and updating it again. I’ve tried finding the touchpad driver on the support page for the model of my laptop but its not there. It just says “Before installing the Touchpad driver, please install the Serial I/O driver first“ . However i already did that and the touchpad driver is still not available on that page. My bios are also updated. I’ve tried downloading other touchpad drivers from different websites but still no luck.

Any tips in solving this problem is highly appreciated. Hope you help me. Thanks!

here’s the link as well to the driver pages for my device:
 
https://www.acer.com/ac/en/PH/content/support-product/7374?b=1 

Answers