Acer Helios 300 random blank screen but keyboard is still working/lit on?

Yel
Yel Member Posts: 1 New User
edited November 2023 in 2020 Archives
Hello. We purchased this acer helios 300 rtx a month ago and had no any issues up until today. I was using it for an online module and been running it since 12.30PM. The module includes 10-minute videos and post quiz. Around 5.30PM after finishing another video, i paused for around 20mins to relax so I went to my bed and when I went back on my working table, the screen turned blank. I moved the cursor and pressed any key to turn it on but the screen is still blank. Is it because of the sleep or hibernate settings? Huhu please help.

Just afraid my husband will find out what happened. 🥺 hahaha