My laptop froze and restarted helios 300

zskeas50
zskeas50 Member Posts: 2 New User
edited November 2023 in 2020 Archives
Hello i own a acer predator helios 300 2019 model i bought it around december on one of acer's concept store in my country, i had some trouble like the right side usb 3.0 usb port wont detect mouse or external usb/drives but it detects a cellphone usb adaptor, also this was the sole reason made me post this because i dont know what was the cause or will it ever happen again i was playing DOTA 2 on this laptop and suddenly it froze and automatically restarted the laptop i dont know what happened or what it resulted to it happening its for the first time.  Next is the drive that i use to play DOTA 2 on is an external drive which connects to the laptop if ever the external drive was the cause of the freezing why was it disconnected by itself? Also to add i only have 8gb of ram and at the time this happened i had one idle facebook tab and dota 2 itself, i was also in a room where the ac pointed directly towards the side of the laptop with a meter apart