Acer Chromebook Spin 13 (CP713-1WN) Screen turns black or red intermittently

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kahlatx
kahlatx Member Posts: 1 New User
edited November 2023 in 2020 Archives
Hi! I have remote worker who is having problems with her Acer Chromebook. Starting about 5 days ago, some red dashes started appearing on screen, and now large blocks of the screen turn black. I had her try a hard reset on the computer and this happened: 


The screen eventually went back to normal, but I'm not sure what to try to fix this. Luckily it's still under warranty, but COVID means that repair times are longer than usual, and I don't have a loaner computer to spare for this employee right now. 

Any tips? 

Answers

  • billsey
    billsey ACE Posts: 32,267 Trailblazer
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    Sorry to say that looks very much like it needs to go back for repair. It looks pretty fatal to me.   :(
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