Screen will not wake up after being closed for a long time - Aspire E5-576

JOhn10101010101
JOhn10101010101 Member Posts: 3 New User
edited October 2023 in 2020 Archives
If I close and reopen my laptop the screen turns back on. If I leave it for a long time the screen will never come back on until I reset it. It seems like the computer is OK and on but the screen never wakes up.

I have my windows power and sleep functions set to SCREEN 5 minutes on battery, 1 hour when plugged in. Sleep 15 minutes on battery power and 1 hour when plugged in.

I think this is a software issue and can not figure out why the screen refuses to turn back on even if I click buttons on the keyboard, mouse pad exc...

Anyone able to help me with this? I have a Aspire 3 15 with a SS drive. 

Answers

  • What is the exact model? Example an515-51-75kz. It is very likely that some driver or some update of windows, is causing this problem. If you have a 2280 ssd m2, try uninstalling the nvme controller driver in the device manager.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
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    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
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  • JOhn10101010101
    JOhn10101010101 Member Posts: 3 New User
    The model is an Aspire E5-576
    I dont know how to find out what kind of hard drive I have. 
  • JOhn10101010101
    JOhn10101010101 Member Posts: 3 New User
    What is the exact model? Example an515-51-75kz. It is very likely that some driver or some update of windows, is causing this problem. If you have a 2280 ssd m2, try uninstalling the nvme controller driver in the device manager.
    The model is an Aspire E5-576
    I dont know how to find out what kind of hard drive I have. There is no nvme controller in the driver details only disk.sys, EhStorClass.sys and partmgr.sys and none of these give me an uninstall option. 

  • Does the same problem occur when updating drivers on intel and nvidia websites? What is the version of the bios?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)