Acer XV240Y graphical issues

Bpeel
Bpeel Member Posts: 3 New User
in Monitors
Hello,

I purchased a new Acer XV240Y a couple weeks ago and have been having graphical issues. It is hard to describe exactly what is happening without sounding like i'm describing some other issue so i've attached a picture. The effect on the taskbar icons happens across most of the screen. This problem a) occurs around 60% of the time the monitor is on, the other 40% it is fine and b) only happens when running at 144 or 165hz. 

Things I have done to try and fix the issue:

Updated GPU (GTX 1080) and monitor drivers
Made sure I am using an HDMI 2.0 cable
Swapped display ports
Swapped AC cables
Turning on/off every setting in the monitor menu
Ran a monitor test for defective pixels

Regarding my last point on the defective pixels test, whenever the problem is occurring I get problems with the red screen (see attached) but not any of the other colors. 

Any help would be appreciated. 


Answers

  • billsey
    billsey ACE Posts: 34,206 Trailblazer
    Does it happen at any of the lower frequencies, such as 120Hz?
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • Bpeel
    Bpeel Member Posts: 3 New User
    It does not appear to happen at 120hz
  • billsey
    billsey ACE Posts: 34,206 Trailblazer
    OK, it could be the cable, even though it's specced at 2.0 sometimes they aren't really as good as they say they are. It could be noise getting picked up by the cable, try routing it differently so it's not near any power signals.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • Bpeel
    Bpeel Member Posts: 3 New User
    Haven't had any luck with re-routing the HDMI, but I've ordered a longer AC cable so I can try a different outlet. 
  • nneo
    nneo Member Posts: 26 Enthusiast WiFi Icon
    Hello, it seems like a GPU artifact IMO
  • Dadaverage
    Dadaverage Member Posts: 18 Troubleshooter
    Dont listen to these fools i have the exact same issue and sent it back for repair to be told the screen was defective as its hundres of others that are out there 
  • Dadaverage
    Dadaverage Member Posts: 18 Troubleshooter
    billsey said:
    OK, it could be the cable, even though it's specced at 2.0 sometimes they aren't really as good as they say they are. It could be noise getting picked up by the cable, try routing it differently so it's not near any power signals.
    its not the cable im fed up of people on here saying try a new this try a new that SPEND SPEND SPEND !!!  when acer cant admit they make defective products

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