Camera Not Working - Predator PH315-51

sauravgarg001
sauravgarg001 Member Posts: 3 New User
edited October 2023 in 2020 Archives

Tried Updating windows. Uninstalling driver from device manager. Nothing worked.
Brand: ACER
Product Name: Predator PH315-51

Best Answer

  • sauravgarg001
    sauravgarg001 Member Posts: 3 New User
    Answer ✓
    The issue has been resolved.
    There was a hardware problem. Webcam needs to be replaced. Due to which it wasn't getting recognized by OS.

Answers

  • brummyfan2
    brummyfan2 ACE Posts: 28,687 Trailblazer
    Hi,
    Do you have any third party AV programs installed? If so, try removing it using their Removal tool, I have no idea about any solution, please try the solutions suggested in this thread:Acer Predator Helios 300 (PH315-51) Integrated Cam Not Working — Acer Community
  • JackE
    JackE ACE Posts: 45,195 Trailblazer
    >>>Uninstalling driver from device manager>>>

    Post screenshot of DeviceManager imaging folder. Jack E/NJ

    Jack E/NJ

  • sauravgarg001
    sauravgarg001 Member Posts: 3 New User

    Uninstalling driver didn't worked.


  • JackE
    JackE ACE Posts: 45,195 Trailblazer
    edited October 2020
    Turn machine  off. Remove charger. Gently insert a paperclip into the battery reset pinhole on the bottom for about 30 seconds. Then re-insert the charger. Turn the machine back on. Open your browser and Google 'webcam test'. Check your camera's operation with one of the on line tests. Jack E/NJ

    Jack E/NJ

  • Reinstall windows by pressing alt + f10 before the acer logo.
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  • sauravgarg001
    sauravgarg001 Member Posts: 3 New User
    Answer ✓
    The issue has been resolved.
    There was a hardware problem. Webcam needs to be replaced. Due to which it wasn't getting recognized by OS.