Acer Predator Helios 300 (PH315-51) Integrated Cam Not Working

DeusEdge99
DeusEdge99 Member Posts: 10

Tinkerer

ERROR CODE : 0xA00F4271<MediaCaptureFailedEvent> (0x800706F7)

THINGS I HAVE DONE:

1)    Tried uninstalling/reinstalling webcam drivers via DEVICE MANAGER however, I couldn’t find the driver in the first place even after going to view and toggling show hidden devices. I checked under Cameras, Imaging software, Sound, video and game controllers and Other devices.

2)    Gone to camera privacy settings to make sure the camera is turned on and that app access is turned on as well.  

3)    Updated System Bios

4)    Tried to turn on camera via bios on startup but didn’t see any option to.

5)    Install other webcam apps but they also didn’t work

6)    Reinstalled windows 10 from a flash drive while keeping personal files (didn’t work)

7)    Search for webcam specific drivers from Acer but couldn’t find any.

8)    Threatened to slap my laptop around.

Been working from home during this period and had to join a team meeting on Zoom, that’s was when I noticed this issue. I don’t use the webcam often so I can’t really place a time period for when this issue began. I attached some helpful images: error message from default camera, error message from alternative camera downloaded from the Microsoft store, device manager screenshot and dxdiag system info. Any help on this would be great. Thanks!  

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