Acer Predator Helios 300 (PH315-51) Integrated Cam Not Working

DeusEdge99
DeusEdge99 Member Posts: 10

Tinkerer

ERROR CODE : 0xA00F4271<MediaCaptureFailedEvent> (0x800706F7)

THINGS I HAVE DONE:

1)    Tried uninstalling/reinstalling webcam drivers via DEVICE MANAGER however, I couldn’t find the driver in the first place even after going to view and toggling show hidden devices. I checked under Cameras, Imaging software, Sound, video and game controllers and Other devices.

2)    Gone to camera privacy settings to make sure the camera is turned on and that app access is turned on as well.  

3)    Updated System Bios

4)    Tried to turn on camera via bios on startup but didn’t see any option to.

5)    Install other webcam apps but they also didn’t work

6)    Reinstalled windows 10 from a flash drive while keeping personal files (didn’t work)

7)    Search for webcam specific drivers from Acer but couldn’t find any.

8)    Threatened to slap my laptop around.

Been working from home during this period and had to join a team meeting on Zoom, that’s was when I noticed this issue. I don’t use the webcam often so I can’t really place a time period for when this issue began. I attached some helpful images: error message from default camera, error message from alternative camera downloaded from the Microsoft store, device manager screenshot and dxdiag system info. Any help on this would be great. Thanks!  

«1

Answers

  • GAMING6698
    GAMING6698 ACE Posts: 7,700 Pathfinder
    edited April 2020
    @DeusEdge99
    (Before doing this step, backup your registry it will take 2-3mins very easy to backup you can Google if you don't know how to do)
    registry edit might be among the best fixes. Edit the registry as follows.
    1. First, open Run with the Windows key + R hotkey. Then users can open the Registry Editor by entering regedt in Run and clicking OK.
    2. Open this registry path in the Registry Editor:
      • <strong>HKEY_LOCAL_MACHINESOFTWAREWOW6432NodeMicrosoftWindows Media Foundation</strong>windows media foundation regedit error code 0xa00f4271
    3. Double-click Windows Media Foundation on the left of the Registry Editor.
    4. Right-click a space on the right of the Registry Editor’s window and select New > DWORD (32-bit) Value.
    5. Enter EnableFrameServerMode as the title for the new DWORD.enableframeservermode dword error code 0xa00f4271
    6. Then double-click EnableFrameServerMode to open the window in the shot directly below.value data error code 0xa00f4271
    7. Input 0 in the Data value text box, and click the OK button.
    8. Navigate to: HKEY_LOCAL_MACHINE > SOFTWARE > WOW6432Node > Microsoft > Windows Media Foundation > Platform.
    9. Repeat steps 4-6 if you own the 64-bit version of Windows.
    10. Restart your PC to update those changes.
    windows 10/11 optimization guide for gaming 
    Windows 10/11 optimization guide for gaming — Acer Community

    My AN515-43 laptop UserBenchmark-
    https://www.userbenchmark.com/UserRun/51514566
  • DeusEdge99
    DeusEdge99 Member Posts: 10

    Tinkerer

    @GAMING6698
    Thanks for the reply.
    Just to clarify, do I create new 32 DWORD and 64 QWORD values? Or just 64 QWORD since I have the 64-bit version of windows.  
  • GAMING6698
    GAMING6698 ACE Posts: 7,700 Pathfinder
    edited April 2020
    @DeusEdge99
    Do same, exactly what i wrote 
    (32-bit)
    windows 10/11 optimization guide for gaming 
    Windows 10/11 optimization guide for gaming — Acer Community

    My AN515-43 laptop UserBenchmark-
    https://www.userbenchmark.com/UserRun/51514566
  • DeusEdge99
    DeusEdge99 Member Posts: 10

    Tinkerer

    @GAMING6698
    Still getting the same error message after editing the registry and restarting
  • GAMING6698
    GAMING6698 ACE Posts: 7,700 Pathfinder
    edited April 2020
    @deusEdge99 i CHECKED usb boot showing under camera. You need to rename USB boot to HD Webcam then restart system.
    And is there is norton installed on your system? If yes then 1st follow this 
    • Start Norton (click on window icon search norton click on it)

      If you see the My Norton window, next to Device Security, click Open.

    • In the Norton main window, click Settings.

    • In the Settings window, click SafeCam.

    • In the SafeCam window, move the SafeCam Feature switch to Off

    windows 10/11 optimization guide for gaming 
    Windows 10/11 optimization guide for gaming — Acer Community

    My AN515-43 laptop UserBenchmark-
    https://www.userbenchmark.com/UserRun/51514566
  • DeusEdge99
    DeusEdge99 Member Posts: 10

    Tinkerer

    @GAMING6698
    I don't have Norton installed. I renamed USB boot to HD Webcam and restarted but that didn't seem to do anything. I remember at one time that there was an "Integrated camera" under imaging devices. I would see it when I used the show hidden option, its no longer there now though its not even an option when I try to add legacy device... 
  • GAMING6698
    GAMING6698 ACE Posts: 7,700 Pathfinder
    @DeusEdge99
    Post screenshot renamed HD Webcam
    windows 10/11 optimization guide for gaming 
    Windows 10/11 optimization guide for gaming — Acer Community

    My AN515-43 laptop UserBenchmark-
    https://www.userbenchmark.com/UserRun/51514566
  • DeusEdge99
    DeusEdge99 Member Posts: 10

    Tinkerer

  • GAMING6698
    GAMING6698 ACE Posts: 7,700 Pathfinder
    @DeusEdge99
    1)Uninstall hd webcam and  then scan for hardware changes restart system 
    2)completely update your window 
    windows 10/11 optimization guide for gaming 
    Windows 10/11 optimization guide for gaming — Acer Community

    My AN515-43 laptop UserBenchmark-
    https://www.userbenchmark.com/UserRun/51514566
  • DeusEdge99
    DeusEdge99 Member Posts: 10

    Tinkerer

    @GAMING6698
    I uninstalled the HD Webcam, scanned for hardware changes and updated windows then restarted but the error code remains and the HD Webcam name changed back to USB boot.
  • GAMING6698
    GAMING6698 ACE Posts: 7,700 Pathfinder
    edited April 2020
    @DeusEdge99
    Hold on!! You didn't rename correctly or my mistake.

    Rename again usb boot to HD WebCam

    Rename exact i written then restart system and check 
    windows 10/11 optimization guide for gaming 
    Windows 10/11 optimization guide for gaming — Acer Community

    My AN515-43 laptop UserBenchmark-
    https://www.userbenchmark.com/UserRun/51514566
  • DeusEdge99
    DeusEdge99 Member Posts: 10

    Tinkerer

    Still the same result...
  • GAMING6698
    GAMING6698 ACE Posts: 7,700 Pathfinder
    @DeusEdge99
    Did you made registry edit in correct path?
    Again check with every world

    Run window app troubleshoot and reset camera
    windows 10/11 optimization guide for gaming 
    Windows 10/11 optimization guide for gaming — Acer Community

    My AN515-43 laptop UserBenchmark-
    https://www.userbenchmark.com/UserRun/51514566
  • CentaurAV
    CentaurAV Member Posts: 1 New User
    Tried all solutions like Editing Registry, Updating driver and uninstalling and reinstalling camera driver in Device manager. Also disabled the camera permission to all other apps. But, I'm still facing the same problem. Can I anyone suggest the solution that actually works?
  • Sayan_123
    Sayan_123 Member Posts: 1 New User
    please send camera driver link
  • CHAYANPATIDAR
    CHAYANPATIDAR Member Posts: 1 New User
    edited August 2020
    DID ANYBODY FIND THE SOLUTION FOR THE CAMERAS. PLEASE REPLY ASAP

  • Rahul00029
    Rahul00029 Member Posts: 3 New User
    Please reply if u got the solution
    ????
  • mythip
    mythip Member Posts: 1 New User
    edited August 2020
    Having the same problem.   tried everything.   Please anyone help. My teacher don't allow me in online class without a camera. :'(
  • invador0007
    invador0007 Member Posts: 134 Skilled Fixer WiFi Icon
    I was having the same issue, tried everything i could found on the internet but nothing helped. At last i plugged my external webcam from PC to laptop suddenly my camera started working *yes laptop integrated camera* don't know how but weirdly it did work even though not for long next day same issue again. Plugging in and out external camera seems to fix this issue temporarily.
    What you can do is to get someone's external camera, plug in and plug out then check for the camera app or may be reverting windows updates might fix this even though not helped me. I'm on Windows 10 Pro version 2004 build 19041.450.
  • Does the same problem occur when restarting the battery?
    In addition, there was a user who said that there was a disabled driver here:

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