Conceptd 7 and HDMI output

RobertoGG
RobertoGG Member Posts: 5 New User
edited February 2024 in 2020 Archives
Hello, 

I just bought a Conceptd 7 (CN715-71-77WU) and I am having trouble using a second monitor on the HDMI output.

The monitor is ok (it works with other PCs), the nVidia (2060) drivers are updated to the latest version and I tried 2 cables to be sure: the monitor is just not detected.

I also tried outputting to a working TV set, same result.

Am I missing something, any ideas?

Thank you!

Answers

  • billsey
    billsey ACE Posts: 35,014 Trailblazer
    That is weird, the HDMI should just work. Supported resolutions on that port are pretty wide, everything from 800x600 to 3840x2160 at 60Hz. Is there something stuck in the port, like a piece of the plastic bag or paper? If you can't see anything obvious I'd go ahead and contact Acer support...
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • RobertoGG
    RobertoGG Member Posts: 5 New User
    Nothing stuck in the port. I already tried contacting Acer by message, they told me to call their contact center. Which takes a lot of time just to answer, I'll try again. Not a very good start for our relationship...
    Thank you very much for your answer, I appreciate it.
  • billsey
    billsey ACE Posts: 35,014 Trailblazer
    Let us know how it turns out. I think their phone system is still doing "work at home" routing due to the pandemic, which leads to longer wait times.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • RobertoGG
    RobertoGG Member Posts: 5 New User
    It turns out that it was a faulty cable, after all. Evidently both the cables I had tried were faulty, I tried one more out of desperation and it worked.
    I didn't go down the Acer call center route because the auto responder asked for the (alphanumeric) serial number to go on, so I had to check how to insert letters during the call (if possible). It almost looks like the system is made to discourage you from calling.
    Anyway, thank you very much!

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