My predator laptop doesn't turn on when the charger isn't connected. Any Fix? - PH315-52-72SL.

Fulcrumus
Fulcrumus Member Posts: 6 New User
edited November 2023 in 2020 Archives
I can see the battery at 100% when I turn on with the charger. The orange light on the side doesn't glow when the charger is connected. The 2nd blue light indicating 100% charging, only turns on after I have turned on the laptop with the charger connected. The model number is N1812 and the number at the back is PH315-52-72SL. Is there any software or hardware fix I can try without voiding the warranty? Plus, I ordered the laptop 9 months back on Amazon Spain and I live in Italy. Any help appreciated.

Answers

  • Fulcrumus
    Fulcrumus Member Posts: 6 New User
    It just got a bit weirder. I turned on the laptop this morning with the charger connected and then removed the charger. It worked, I restarted, shut down and switched on again, all without the charging cable. Then I just closed the laptop without shutting down, as I normally would. I opened it again after about a couple hours and the problem was back.
  • Have you tried to disconnect and reconnect the lithium battery?
    Start by disassembling the upper parts: https://br.answers.acer.com/app/answers/detail/a_id/63172
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
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    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
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  • Fulcrumus
    Fulcrumus Member Posts: 6 New User
    I am actually worried opening the bottom panels might void my warranty. What do you think?
    Also, I think the problem is with the sleep mode. I close the lid without shutting down, then I have the problem. If I shut it down (with or without charging cable)  I can start it up on battery.
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited September 2020
    Fulcrumus try a battery powerdrain followed by a bios setup defaults  also do not use sleep mode use hibernate instead sleep mode has been buggy on win 10 since always disable it from closing the lid if u need use hibernate instead and disable fastboot good luck


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  • Fulcrumus
    Fulcrumus Member Posts: 6 New User
    Thanks guys. That was helpful. Let me try those methods. I will report back.
  • Does the problem still occur?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Fulcrumus
    Fulcrumus Member Posts: 6 New User
    No the problem doesn't occur anymore. None of the external methods above had worked. I still had warranty, so I sent it to acer service center. There might have been an innate problem with the OS, which seems to have been fixed.