My HDMI connection has stopped working. Please help to fix it

KTurk
KTurk Member Posts: 13

Tinkerer

edited November 2023 in 2020 Archives
My HDMI connection has stopped working. Please help to fix it
«1

Answers

  • JackE
    JackE ACE Posts: 44,898 Trailblazer
    Try pressing the FN+F5 toggle key combination to turn it back on. Jack E/NJ

    Jack E/NJ

  • KTurk
    KTurk Member Posts: 13

    Tinkerer

    edited September 2020
    Thanks. I tried that but not able to see if this has switched it on or off. When a do it, it shows small computer image in the middle that’s it. 
    How can I check if it’s in or off ? I suspect this is the problem because my 3 year old son has been pressing buttons on it.
  • JackE
    JackE ACE Posts: 44,898 Trailblazer
    The buttons on the TV? Make sure the TV is powered on and connected to the HDMI port. Jack E/NJ

    Jack E/NJ

  • KTurk
    KTurk Member Posts: 13

    Tinkerer

    Thanks. I tried FN+F5 but not able to see if this has switched it on or off. When i do it, it shows small computer image in the middle of the screen, that’s it. 
    How can I check if it’s in or off ?
  • JackE
    JackE ACE Posts: 44,898 Trailblazer
    What does the image consist of? Is it a mirror image of the laptop screen only smaller? Jack E/NJ

    Jack E/NJ

  • Sighless
    Sighless Member Posts: 17 Troubleshooter
    1st: Make sure that all of your connections are intact. Power, HDMI, etc.
    2nd: Make sure you follow the correct procedure in plugging in the HDMI cable. HDMI is sensitive to the order in which you plug it in. Try plugging in the display's power first, then the HDMI cable after.
    Hope I helped you out.
  • KTurk
    KTurk Member Posts: 13

    Tinkerer

    This is What comes up when I press FN+F5
  • JackE
    JackE ACE Posts: 44,898 Trailblazer
    >>>I suspect this is the problem because my 3 year old son has been pressing buttons on it.>>>

    Not the laptop screen. The TV screen. The laptop is fine. It's sending an image to the TV screen. If you don't see it on the TV screen, then something's wrong with the TV or the HDMI cable, not the laptop.  Has your 3 year old been pushing buttons on the TV? Jack E/NJ

    Jack E/NJ

  • KTurk
    KTurk Member Posts: 13

    Tinkerer

    I have two TVs and one monitor. All of them have separate HDMI cable attached to them. I have tried connecting it to all of them and it’s not working on any of them. So I don’t think that issue is with TV/monitor or HDMI cable. 
  • JackE
    JackE ACE Posts: 44,898 Trailblazer
    What's your full ACER model number E5-5xx? F5-xxx? ES1-xxx? That might help. And what buttons do you think your son was messing with? Or perhaps was he fussing with the HDMI plug and port? On the TVs or the laptop? Jack E/NJ

    Jack E/NJ

  • KTurk
    KTurk Member Posts: 13

    Tinkerer

    Model number is Aspire V5-471PG. My son was using the laptop for his online classes, so not sure if he pressed any button that messed it up.
  • JackE
    JackE ACE Posts: 44,898 Trailblazer
    >>>I suspect this is the problem because my 3 year old son has been pressing buttons on it.>>>
    >>>My son was using the laptop for his online classes,>>>

    What online classes does a 3 year old take? Jack E/NJ



    Jack E/NJ

  • KTurk
    KTurk Member Posts: 13

    Tinkerer

    FS1 - foundation School. It’s like Kinder garden 1. Due to COVID no physical classes. 
  • JackE
    JackE ACE Posts: 44,898 Trailblazer
    What was the factory-installed Windows version Win7 or Win8x? What's Windows version is on it now? Jack E/NJ

    Jack E/NJ

  • KTurk
    KTurk Member Posts: 13

    Tinkerer

    Factory installed version was win8 and right now it is the same Win8.
  • JackE
    JackE ACE Posts: 44,898 Trailblazer
    Win8 or Win8.1? Jack E/NJ

    Jack E/NJ

  • KTurk
    KTurk Member Posts: 13

    Tinkerer

    It shows Windows 8 only. 
  • KTurk
    KTurk Member Posts: 13

    Tinkerer

    Tried attaching the pic to show you the details on the screen but for some reason it’s not letting me.

    it shows as “Windows 8 Single Language”

  • KTurk
    KTurk Member Posts: 13

    Tinkerer

    Done. Still not working.