My HDMI connection has stopped working. Please help to fix it

KTurk

My HDMI connection has stopped working. Please help to fix it

JackE

Try pressing the FN+F5 toggle key combination to turn it back on. Jack E/NJ

KTurk

Thanks. I tried that but not able to see if this has switched it on or off. When a do it, it shows small computer image in the middle that’s it. 

How can I check if it’s in or off ? I suspect this is the problem because my 3 year old son has been pressing buttons on it.

JackE

The buttons on the TV? Make sure the TV is powered on and connected to the HDMI port. Jack E/NJ

KTurk

Thanks. I tried FN+F5 but not able to see if this has switched it on or off. When i do it, it shows small computer image in the middle of the screen, that’s it. 

How can I check if it’s in or off ?

JackE

What does the image consist of? Is it a mirror image of the laptop screen only smaller? Jack E/NJ

Sighless

1st: Make sure that all of your connections are intact. Power, HDMI, etc.

2nd: Make sure you follow the correct procedure in plugging in the HDMI cable. HDMI is sensitive to the order in which you plug it in. Try plugging in the display's power first, then the HDMI cable after.

Hope I helped you out.

KTurk

This is What comes up when I press FN+F5

JackE

>>>I suspect this is the problem because my 3 year old son has been pressing buttons on it.>>>

Not the laptop screen. The TV screen. The laptop is fine. It's sending an image to the TV screen. If you don't see it on the TV screen, then something's wrong with the TV or the HDMI cable, not the laptop.  Has your 3 year old been pushing buttons on the TV? Jack E/NJ

KTurk

I have two TVs and one monitor. All of them have separate HDMI cable attached to them. I have tried connecting it to all of them and it’s not working on any of them. So I don’t think that issue is with TV/monitor or HDMI cable. 

JackE

What's your full ACER model number E5-5xx? F5-xxx? ES1-xxx? That might help. And what buttons do you think your son was messing with? Or perhaps was he fussing with the HDMI plug and port? On the TVs or the laptop? Jack E/NJ

KTurk

Model number is Aspire V5-471PG. My son was using the laptop for his online classes, so not sure if he pressed any button that messed it up.

JackE

>>>I suspect this is the problem because my 3 year old son has been pressing buttons on it.>>>

>>>My son was using the laptop for his online classes,>>>

What online classes does a 3 year old take? Jack E/NJ

KTurk

FS1 - foundation School. It’s like Kinder garden 1. Due to COVID no physical classes. 

JackE

What was the factory-installed Windows version Win7 or Win8x? What's Windows version is on it now? Jack E/NJ

KTurk

Factory installed version was win8 and right now it is the same Win8.

JackE

Win8 or Win8.1? Jack E/NJ

KTurk

It shows Windows 8 only. 

KTurk

Tried attaching the pic to show you the details on the screen but for some reason it’s not letting me.

it shows as “Windows 8 Single Language”

JackE

Download, unzip and run  the executable in this link. https://global-download.acer.com/GDFiles/Driver/VGA/VGA_Intel_9.17.10.2849_W8x64_A.zip?acerid=634883870185387449&Step1=ULTRA-THIN&Step2=ASPIRE&Step3=ASPIRE V5-471PG&OS=8P1&LC=en&BC=ACER&SC=PA_6

Jack E/NJ

KTurk

Done. Still not working.