Is The Repair Center Out To Screw The Customer? Nitro VG270U

anthonytheman

As a preface I purchased an Acer Nitro VG270U about five months ago for work and games, after leaving my window open for the night I suspect the screen cracked due to temperature changes; something which has not happened with any of my previous acer products. 
I sent it in expecting it to be covered under warranty, however i got a call today saying that it was not and they wanted $300 for the screen to be replaced (the current price new for a whole unit) ! 
I asked if they could work on the price, they were static in their response with no...

Now, they are getting these monitors at a cost probably 1/4 or less of the $274(300 minus the tax) and they want to screw a loyal customer. Is their job to just mitigate warranty related expenses and not support the customer? 

Regardless I will never be purchasing an Acer product again professionally or for home use. 

Samuel-Acer

Hi @anthonytheman,

We are sorry for the inconvenience caused to you.

Please be informed Acer community is a peer to peer support with member helping each other. Regarding your issue i would suggest you to contact Acer support in your region. 

Link: https://www.acer.com/ac/en/US/content/service-contact

Note: This thread will now be closed.

Regards,
Acer-Samuel