Where do I esclate the complaint

Ankita

I bought an acer spin laptop and the charger point got burnt within a year due to sone unknown reason  I approached the service centre at chennai but they say that the parts are not available this is the same reply they have been giving for the last five months I am a student and my online classes are being missed out I am very disappointed with the service and would like to esclate this complaint 

billsey

You would normally go to the Acer support site for your locale.

Manny-Acer_Retired

Hi Ankita,

I am very sorry to hear this, unfortunately, the Acer Community is not a direct portal to Customer service, the Acer Forum Discussions were designed as a peer to peer support community where Acer users help other Acer users. Many Acer employees (Moderators), read the various topics posted here and you will notice that some Acer employees interact with members when appropriate, primarily we want the community to be a place where members can exchange their own advice and ideas.

Unfortunately only your local support services are able to assist you with your request, but if they are not having to get the parts, we have no way to sent replacements. I think if you find a compatible charger, as long its the same voltage you should have no issues.

Note:. This thread will be now closed. 

Thanks,
Acer-Manny