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aspire 5 a515-52g the webcam does not work

canaxcanax Member Posts: 5 New User
with acer support we have tried them all, reinstall the image of wondows 10, update the BIOS but nothing to do, the led on the side is accessed but the screen is black. We have tried everything, uninstalling, reinstalling, updating drivers. Uninstall video card, reinstall, update driver ... nothing. Only solution they give me is to send in assistance. Help!

FAQ & Answers

  • JackEJackE ACE Posts: 23,749 Trailblazer
    Fermez la machine, puis retournez-la et appuyez immédiatement sur et maintenez la touche ALT tout en tapant sur la touche F10. Un écran de récupération doit apparaître. Sélectionnez l'option pour effacer tout ACER factory reset. Si le problème persiste, alors c'est une panne matérielle probable. Dans ce cas, vous pouvez toujours retourner le système au vendeur comme défectueux pour un remboursement ou un échange sur un remplacement. Sinon, vous devez l'envoyer au service de réparation de la garantie ACER. Jack E/NJ

    Shut the machine off. Then turn it back on and immediately press and hold the ALT key while tapping the F10 key. A recovery screen should appear. Select the option to erase everything ACER factory reset. If the problem persist, then it is a likely hardware failure. In this case, you may still be able to return the system to the vendor as defective for a refund or exchange on a replacement. If not, then you must send it to ACER warranty repair service.  Jack E/NJ



    Jack E/NJ
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