Helios 500 Keyboard backlight colour problem

System
System Member Posts: 4,562 Seasoned Practitioner WiFi Icon
edited November 2023 in 2020 Archives
This discussion was created from comments split from: Helios 500 Keyboard backlight colour problem.

Answers

  • Firewalker
    Firewalker Member Posts: 16 Troubleshooter
    Hi all,

    I've been having this keyboard lighting issue for a while now and thought of having my laptop serviced to get it fixed. I'm wondering if anyone has had this repaired by Acer and what the result was. Was it fixed and if so, is it still working fine or did the same issue reoccur?
    Acer support asked me to update bios, reinstall predator sense and reinstall windows to try and solve this but none of these things work.
    I'm using red backlighting now since this kinda works best atm.
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited September 2020
    Firewalker not yet as far as im aware maybe someone on this thread could share some light on it might really be a backlight issue who knows :)


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/