Is it customers burden to pay for the shipping to repair the defective product?

JinpingXi
JinpingXi Member Posts: 1 New User
edited November 2023 in 2020 Archives
I bothers monitor only three or four months ago, and now I have random lines on it. 

First of all this should not happen on monitor cost hundreds of dollars especially i was just using it for just a couple of months. Especially it’s during pandemic so I’m working from home and it disrupts me work significantly.

It is more ridiculous that customer need pay for the shipping to ship it to the repair center. It is your defective product that caused inconvenience and failed the buyer. Acer  is now adding more burden on us. It is totally unacceptable. 

I am a technology guy and I use demanding products before from different brands. With no exceptional for all the repairs under warranty, The manufacturers cover both ways shipping.

I have to say, thank you Acer, you really opened my eyes

Answers

  • Manny-Acer_Retired
    Manny-Acer_Retired Newbie Posts: 4,453 Guru
    edited September 2020
    JinpingXi said:
    I bothers monitor only three or four months ago, and now I have random lines on it. 

    First of all this should not happen on monitor cost hundreds of dollars especially i was just using it for just a couple of months. Especially it’s during pandemic so I’m working from home and it disrupts me work significantly.

    It is more ridiculous that customer need pay for the shipping to ship it to the repair center. It is your defective product that caused inconvenience and failed the buyer. Acer  is now adding more burden on us. It is totally unacceptable. 

    I am a technology guy and I use demanding products before from different brands. With no exceptional for all the repairs under warranty, The manufacturers cover both ways shipping.

    I have to say, thank you Acer, you really opened my eyes

    Hi JinpingXi ,


    I am sorry to hear that you’re having issues with your Acer product, can you please send me a 
    private message and provide me with the serial number or Case ID number, so I can have our support team take a look at it? I assume you have a 1year carry-in warranty, meaning that the user is responsible to take the unit to the service center for any repair or diagnosis etc. you can read our warranty policy here

    Note: Once i receive the information, i will send it to the appropriate department for follow up, please keep in mind that we cannot guarantee that anything will change on the status or response also please keep in mind that this is a peer to peer support community, they are users like you that are trying to help each other by providing troubleshooting tips and suggestions. You might find some supper fans (ACE members) that have a higher rank because they have dedicated themselves to help others and are usually the most active in the community. Want to learn more about the community? Click hereA forum moderator’s job is to maintain the forum itself, so we are unable to access account information or provide support and technical information. This thread will be now closed.

    Thank you for your interest and participation in the Acer Support Forums.

    Regards,

    Acer-Manny

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