I sent my monitor to be repaired and it came back broken.

Oninous
Oninous Member Posts: 1 New User
edited February 27 in 2020 Archives
The LCD in my 244hz Predator started malfunctioning so I sent it to be repaired. Everything was physically perfect with this monitor except a "melting" effect, visually in the upper right of the LCD. They replaced the LCD and sent it back. When I received the monitor back, they seem to have replaced the back of the monitor in a rush and completely wrecked the USB ports on the back. They are severely pushed in and now un-usable. What should I do?

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  • xapim
    xapim ACE Posts: 7,257 Pathfinder
    Answer ✓
    Oninous if you got a broken/defective unit after repair you should contact support asap and provide them photos or anything necessary that they would ask as proof of what happened and send it back again as your issue seems its internal hardware (the usb ports) so please contact support asap if you havent already good luck :)


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  • Manny-Acer_Retired
    Manny-Acer_Retired Newbie Posts: 4,453 Guru
    Oninous said:
    The LCD in my 244hz Predator started malfunctioning so I sent it to be repaired. Everything was physically perfect with this monitor except a "melting" effect, visually in the upper right of the LCD. They replaced the LCD and sent it back. When I received the monitor back, they seem to have replaced the back of the monitor in a rush and completely wrecked the USB ports on the back. They are severely pushed in and now un-usable. What should I do?
    Very sorry to hear these, have you contacted your local support channels? Did you get to report it? Can you please can send me a private message with the serial number of your unit and  your contact info for follow up?

    Thanks in advance,
    Acer-Manny