External keyboard keeps disconnecting when RGB is turned on?

GJG10
GJG10 Member Posts: 48 Enthusiast WiFi Icon
edited December 2023 in 2020 Archives
Hello
I know this is an off topic question and not related to my Acer Nitro 5 laptop (I think) but why does my external keyboard disconnects when RGB is turn on. The external keyboard is 2 months old already but I encountered a problem just now.

This happened when I was playing Valorant and the keyboard just disconnected (based from the sound and keys not working) but the RGB lights are still turned on, it just that it won't respond. I tried reconnecting it again but the keyboard can't be detected. I also tried connecting it direct to the laptop's USB  2.0 port because I was using a USB hub but still won't connect. So I just left it connected and 5 mins or so, the keyboard was detected. Unfortunately, it still disconnects after a min. I also tried to uncheck the “Allow the computer to turn off this device to save power" trick but it still disconnects. Now I tried turning the RGB lights off and the keyboard does not anymore disconnects, it now works fine. But when I tried replugging the keyboard, it takes 10 seconds to detect it (based by the sound and keys).

Any ideas what is causing this bug or worst an issue? I'm not sure if I will blame the keyboard because this never happened before and it is slightly new. Also, are there any outdated drivers that I need to update to fix this problem? Or do I need a software for my keyboard? Thank you in advance for the replies. I know this is quite an off topic question.